Airbnb is testing out AI search with a ‘small percentage’ of users
Airbnb is testing out AI search with a ‘small percentage’ of users
Publish Date: 2026-02-14 15:30:00
Source Domain: www.engadget.com
- Airbnb aims to enhance user experience for both guests and hosts by heavily investing in artificial intelligence (AI).
- During an earnings call, CEO Brian Chesky indicated that this push towards AI includes building an “AI-native experience”.
- An AI search tool is currently live for a small group of users, aiming to assist guests in booking trips more effectively.
- Airbnb’s AI search tool is in early testing phase, aimed at providing a more natural and interactive way to find listings and get location information.
- The company is also expanding the capabilities of its AI chatbot that assists with customer service, which currently handles a third of requests in North America and is set to roll out globally.
- Airbnb plans to significantly enhance the AI chatbot’s capabilities in tackling customer service tickets, extending its use beyond North America.
