AI Is Changing Lending, But Trust Remains The Real Advantage

AI Is Changing Lending, But Trust Remains The Real Advantage

AI Is Changing Lending, But Trust Remains The Real Advantage

https://www.forbes.com/sites/robertdaugherty/2026/07/12/ai-is-changing-lending-but-trust-remains-the-real-advantage/

Publish Date: 2026-07-12 07:30:00

Source Domain: www.forbes.com

  • Artificial intelligence is transforming small business lending by enabling automation, predictive analytics, and AI-powered underwriting to expedite funding decisions.
  • Alternative lending emerged to address the underserved needs of small businesses, offering quicker access to capital compared to traditional banks.
  • The alternative lending industry has traditionally faced criticism for aggressive sales practices, inconsistent transparency, and business models focused more on origination volume.
  • AI has the potential to enhance underwriting by analyzing financial data faster and more thoroughly, though care must be taken to avoid reinforcing questionable business practices.
  • Today’s leading alternative lenders are now focusing on more than just speed; they emphasize responsible underwriting, transparent communication, and customer relationship trust.
  • Success in the industry is shifting from solely measured by funded volume within monthly metrics to customer retention and measurable long-term merchant success.