Artificial intelligence should help not replace workers, Met Council head says – Israel & Jewish News
Publish Date: 2026-06-08 13:38:00
Source Domain: www.jns.org
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Nonprofit Leadership and AI: David Greenfield, CEO of Met Council, emphasizes that nonprofit leaders have to either learn to use artificial intelligence or risk being left behind. He believes AI should be human-centered and used as a tool to assist rather than replace workers.
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Met Council’s AI Initiatives: The Met Council is training its employees on AI, dedicating staff two hours weekly to learn the technology, and providing budgets for department-specific AI experiments. They have developed AI-based tools like a digital food pantry and an intake bot named “Reggie” to improve client services.
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Focus on Client Experience: Met Council’s AI implementations aim to enhance client experience and ensure faster and more efficient handling of client cases. Their approach prioritizes human oversight and involves humans in all decision-making processes.
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AI Summit and Nonprofit Collaboration: Greenfield hosted a summit with leading nonprofit organizations where they discussed real-world applications of AI. The event highlighted the importance of using AI to overcome organizational challenges while supporting human autonomy.
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AI and Employment Concerns: Greenfield criticizes the idea of universal basic income as detrimental, stressing the importance of employment for personal fulfillment and societal contribution. He highlights the concern that AI could concentrate wealth and power, making it essential to push back against these adverse trends by modeling beneficial AI use.
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Shift in Assistance Needs: Greenfield notes a significant shift where younger individuals in their 20s are increasingly seeking assistance from Met Council, possibly due to AI’s impact on the job market, which has traditionally served older populations.
