DoorDash taps millions of couriers to train artificial intelligence
DoorDash taps millions of couriers to train artificial intelligence
Publish Date: 2026-03-20 13:22:00
Source Domain: www.latimes.com
Here is a summary of the key points derived from the article, formatted as an unordered list:
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Innovative Use of Gig Workers: DoorDash Inc. is employing its delivery couriers to submit video clips and complete digital tasks which contribute to the enhancement of artificial intelligence and robotics models, mirroring similar practices of competitors.
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New App Launch: “Tasks”: DoorDash has introduced a new app called “Tasks,” which provides paid digital opportunities such as recording conversations in different languages and performing household chores for training AI models.
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Data for AI Models: The original audio and video footage collected from workers will be used to evaluate in-home AI models and those of partners across retail, insurance, hospitality, and technology sectors.
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Extensive Workforce Involvement: Utilizing its large base of 8 million contractors in the US, DoorDash aims to fulfill the growing demand for unique datasets necessary for training specialized AI models.
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Expansion of Digital Tasks: Besides the new “Tasks” app, regular DoorDash delivery couriers may also perform additional digital tasks such as photographing supermarket shelves for inventory checks or indicating drop-off locations.
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Pilot Program with Waymo: DoorDash’s pilot program with Alphabet’s Waymo, involving drivers paid to close robotaxi doors, is included among the new series of paid tasks.
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Regional Roll-Out and Future Plans: The new tasks are initially available to active couriers in select US markets, excluding highly regulated regions such as California, New York City, Seattle, and Colorado. DoorDash plans to expand these task types and introduce them in more countries over time.
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Integration with Growth Strategies: These initiatives align with DoorDash’s strategic investments in growth areas, including grocery and retail delivery services, AI chatbots, autonomous delivery operations, and internal platform updates.
