As Storm Grounds Flights, Airlines Turn to AI to Handle Disruptions

As Storm Grounds Flights, Airlines Turn to AI to Handle Disruptions

https://www.pymnts.com/artificial-intelligence-2/2026/as-storm-grounds-flights-airlines-turn-to-ai-to-handle-disruptions-better/

Publish Date: 2026-01-26 15:14:00

Source Domain: www.pymnts.com

• Winter storm Fern caused the largest single-day flight disruption during the pandemic, leading to the cancellation of over 11,400 flights and affecting major airports across the U.S.
• Airlines like Air France-KLM and United are leveraging artificial intelligence and generative AI systems to expedite decision-making processes during irregular operations.
• Air France-KLM has developed a cloud-based generative AI factory to industrialize AI use across various functions, while United’s strategy involves integrating AI into systems employees already use, aiding in real-time operational decisions and self-service solutions.
• The use of AI in airline operations is projected to significantly boost operating margins by 5% to 6% by 2030 compared to airlines that do not fully integrate AI.
• Airlines that utilize AI-led personalization report significant revenue increases, and AI-powered customer service tools offer substantial cost reductions, reshaping service economics and enhancing passenger experience.