AI Gives Fuel Cards a Smarter Job to Do
AI Gives Fuel Cards a Smarter Job to Do
https://www.pymnts.com/news/artificial-intelligence/2026/ai-gives-fuel-cards-a-smarter-job-to-do/
Publish Date: 2026-06-25 04:03:00
Source Domain: www.pymnts.com
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Redesigning Work Around AI: Organizations should rethink their processes in relation to AI rather than merely adding AI capabilities onto existing workflows. Karen Stroup, WEX’s chief digital officer, suggests starting over and reimagining processes for maximum potential.
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Holistic Approach: AI should be approached as a comprehensive treatment rather than solving isolated, immediate issues. Stroup advocates for a strategy that encompasses the whole operation and long-term benefits.
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Beyond Tokens and Features: Instead of measuring AI usage by prompt counts or token consumption, organizations should focus on outcomes like decision-making speed, product innovation, and customer satisfaction to determine real business value.
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Customer-Centric Solutions: AI should be integrated into everyday business operations to serve customer needs, reducing administrative burdens and providing embedded intelligence that supports decision-making—seen in services like validating receipts in health and benefits, or analyzing fuel card data to catch anomalous behavior.
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Intellectual Platforms for Fuel Cards: AI transforms traditional fuel cards into intelligence platforms that detect unusual behavior and provide actionable insights to managers, turning payment products into decision-support systems.
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Value of Experimentation: Stroup warns companies against waiting for AI to fully mature before experimenting. Early adoption and iterations help in developing a data-driven culture and workflow governance which yield organizational value even if individual projects don’t fully succeed.
