Capgemini AI chief: Humans and AI don’t have the right chemistry

At VivaTech in Paris, companies are demonstrating various AI innovations, but the challenge lies in scaling these solutions successfully at an enterprise level.
Capgemini announced 2026 as the pivotal year for AI to show it can deliver real results on a larger scale.
Pascal Brier, the group chief innovation officer of Capgemini, stresses that it’s often underestimated how long it takes to fully integrate and benefit from AI.
Building “human-AI chemistry” is crucial for successful AI implementation, requiring trust between staff and AI systems.
Physical AI, such as robotics, is still in its infancy, requiring gradual regulation to ensure human safety and integration in the workplace.
The biggest immediate value for businesses comes from agentic AI, which can automate tasks and transform internal operations.
Capgemini advises companies to avoid dependence on a single AI model or provider to ensure business continuity and risk management, advocating for a diversified approach to technology choices.

Capgemini AI chief: Humans and AI don’t have the right chemistry — yet