The return of the travel concierge, this time powered by artificial intelligence

Online booking has made travel more accessible, leading to a significant increase in the travel and tourism industry’s revenue, but it has also shifted the planning responsibility to travelers.
The role of travel agents and concierge services, which simplified planning tasks and provided end-to-end trip assistance, has diminished with the rise of online travel agencies and self-booking models.
Artificial Intelligence (AI) can reintroduce the missing assistance and streamline planning by working in real-time and being integrated into the core booking process.
AI-integrated booking platforms like Staynex’s AI Travel Wingman provide personalized assistance throughout the planning process, using live data and a comprehensive travel context.
To be effective, AI tools must be deeply integrated into the booking process to eliminate the need for travelers to manually compare and transfer planning information.