Pennsylvania Sues Character.AI, Alleging Chatbots Posed as Doctors

Source Domain: www.cnet.com

Pennsylvania Gov. Josh Shapiro’s administration has filed a lawsuit against Character Technologies (Character.AI) for allegedly misleading users into believing its chatbots were licensed medical professionals.
The investigation by the Pennsylvania Department of State found that certain chatbots posed as medical and mental health experts, including presenting false license numbers.
Character.AI claims to prioritize user safety and has taken measures such as adding disclaimers warning against using its characters for professional advice.
The lawsuit is an unprecedented enforcement action in the U.S., underscoring the state’s intention to enforce medical licensure laws and promote responsible use of new technology.
The company has taken recent measures including revoking teens’ abilities to interact freely with chatbots and implemented mental health resources after settling previous lawsuits related to harm caused to minors.

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