Maui County launches redesigned website with new features, AI chatbot : Maui Now

Source Domain: mauinow.com

Partnership with CivicPlus: Maui County has teamed up with CivicPlus to redesign its primary website at www.mauicounty.gov to modernize digital communication platforms.
Years in the Making: The redesign, the first major overhaul in over a decade, took approximately one year to complete.
Enhanced User Experience: Features include a new layout with icon-based navigation, an AI-based chatbot, improved document search functionality, and self-service portals for payments and online services.
Mobile Responsiveness: The civic platform offered by CivicPlus is mobile responsive, making services and information easily accessible on various devices.
Visual Improvements: The updated graphic design incorporates new colors, symbolism, and streamlined navigation buttons.
Accessibility Tools: The website now includes accessibility features such as AudioEye and DocAccess to help translate documents and convert PDFs for screen readers.
Efficient Information Delivery: The new content management system, according to Chief Technology Officer Kim Albright, allows for more efficient information delivery and better user experience.
Goal Alignment: The redesign is intended to reflect the unique community of Maui County and to make governmental services and resources easier to navigate and access for residents.

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