IBM CEO Says AI Triggers Need for New Operating Models
IBM CEO Says AI Triggers Need for New Operating Models
https://www.wsj.com/cio-journal/ibm-ceo-says-ai-triggers-need-for-new-operating-models-224b5be6
Publish Date: 2026-05-05 00:01:00
Source Domain: www.wsj.com
- IBM CEO Arvind Krishna emphasizes the need for fundamental restructuring of business workflows to achieve maximum returns on investment in artificial intelligence (AI).
- The adoption of AI within a company typically progresses from individual contributors to small teams, cross-functional groups, and eventually the whole organization.
- Krishna suggests that while adopting new technology is important, the real gain from AI investments comes from updating outdated processes and re-shaping social dynamics within businesses.
- The potential returns on AI investment increase as companies advance through different stages of AI integration.
- Krishna highlights that AI success is more about modernizing business processes than just implementing new technologies.
