Video: AI Gains Ground at the Dealership

Mainstream AI Adoption: 100% of automotive dealerships are familiar with AI, with half being very familiar. AI usage is increasing rapidly, rising from 28% to 39% over the past year.
Integration into Operations: Nearly three-quarters of AI-using dealers are integrating AI into their technology and workflow, leading to positive impacts like improved efficiency and enhanced customer engagement.
Real-World Benefits: 69% of adopting dealerships report enhanced productivity and customer experience due to AI’s integration, allowing staff to focus on high-value interactions and providing quick, accurate responses to customers.
Hybrid Intelligence Approach: CDK’s technique combines decades of automotive data with industry expertise to provide actionable insights within dealers’ existing workflows.
Productive Integration: Thoughtfully integrating AI in daily operations enables dealerships to boost productivity, improve customer experience, and maintain competitiveness.