VA’s National Cemetery Administration earns top customer satisfaction scores
VA’s National Cemetery Administration earns top customer satisfaction scores
Publish Date: 2026-02-05 14:22:00
Source Domain: www.nextgov.com
Burial Benefits Agency Continues Strong Customer Approval Streak
The Department of Veterans Affairs’ National Cemetery Administration (NCA) has garnered the highest customer satisfaction score, achieving a perfect 100, according to the American Customer Satisfaction Index in 2025. This esteemed recognition marks the eighth consecutive time NCA has secured the top spot nationwide. Departing from the mean government agency score of 70.4 out of 100, the NCA’s exemplary success reflects the dedicated commitment of its workforce and effective execution of its mission. The NCA, which oversees and manages 157 national military cemeteries, remains VA’s smallest agency with less than 1,800 employees but commands considerable respect and loyalty from those it serves. VA Secretary Doug Collins lauded the NCA’s employees for their unwavering dedication to ensuring the respectful burial and commemoration of fallen servicemembers and their families.
Key Points:
- The NCA has achieved the highest customer satisfaction score for eight years in a row.
- Ranked first out of all surveyed government agencies, scoring 98 out of 100.
- NCA’s workforce of less than 1,800 and a $534 million budget in FY2026 have delivered consistently impressive services to veterans and their families.
- The high scores attributed to dedication and professionalism, underscored by continuous commitment and mission-focused efforts.
- VA Secretary Doug Collins praised NCA for “keeping the memories of America’s heroes alive.”
