Infobip’s Veselin Vuković on using Copilot to nurture partnerships
Infobip’s Veselin Vuković on using Copilot to nurture partnerships
Publish Date: 2026-03-24 03:57:24
Source Domain: news.microsoft.com
Summary of Article:
Vuković, a key decision-maker at Infobip, relies heavily on data-driven approaches and AI tools like Microsoft 365 Copilot to enhance decision-making efficiency and effectiveness in aligning with different organizational needs and goals. As the company operates with a workforce of 3,500 employees and has adopted Copilot alongside other AI tools over the past 18 months, Vuković emphasizes the pivotal role of AI in expediting data analysis, reducing time from days to mere hours in critical situations. Copilot aids in summarizing internal and external conversations, providing immediate insights and streamlining processes through Microsoft Outlook, Word, and Planner. Infobip has also leveraged Copilot Studio to implement custom agents in Microsoft Teams, supporting varied business processes and reducing the burden on development efforts.
Key Points:
- Vuković primarily uses data-driven decision-making in aligning Infobip’s strategies and actions.
- Infobip has integrated Microsoft 365 Copilot and other AI tools 18 months ago.
- Copilot simplifies summarization of interactions and accelerates decision-making processes by reducing analysis time significantly.
- Copilot enhances productivity by converting meeting insights directly into actionable follow-ups and documents.
- Custom AI agents implemented through Copilot Studio support internal operations and streamline multiple processes within Microsoft Teams without extensive development resources.
