SNCB to use artificial intelligence in passenger relations
SNCB to use artificial intelligence in passenger relations
https://www.railwaypro.com/wp/sncb-to-use-artificial-intelligence-in-passenger-relations/
Publish Date: 2026-01-22 02:42:00
Source Domain: www.railwaypro.com
- New AI-Powered Virtual Assistant: Belgian rail operator SNCB has launched Mobi 2.0, a comprehensive upgrade of its virtual passenger assistant utilizing advanced generative artificial intelligence technology.
- 24/7 Availability: Mobi 2.0 is operational 24/7, providing information to travelers through the SNCB website, Messenger, and WhatsApp, with further integration planned for their mobile app.
- High Recognition Rate: The upgraded assistant boasts an understanding rate of over 99%, far surpassing its predecessor, which recognized around 65% of questions correctly, especially adept at handling spelling mistakes and complex formulations.
- Multilingual Support: Mobi 2.0 is capable of offering support in four languages: French, Dutch, German, and English, facilitating more natural interactions and reducing dependence on predefined scenarios.
- Customer Service Enhancement: The assistant is designed to efficiently handle frequent and urgent inquiries related to routes, connections, delays, and fares, allowing customer service teams to address more complex human-led requests.
- Security Measures: Mobi 2.0 operates in a controlled digital environment, restricted to SNCB’s commercial information, with multiple safeguards in place to prevent inappropriate language and misuse.
- Pilot for Future AI Applications: This implementation serves as a prototype for SNCB’s future AI initiatives, with plans to expand its functions and communication channels as more advanced technology is integrated.
