Inside the Canadian Museum of History’s experiment with artificial intelligence

The Canadian Museum of History is integrating artificial intelligence (AI) to enhance collection accessibility and interactivity.
AI adoption at the museum is viewed as part of its duty as a Canadian institution to bridge technology and audience engagement.
MUSEO, an AI-assisted chatbot, is piloting in Gallery 3 of the Canadian History Hall to provide multidimensional interactions with historical objects.
MUSEO allows personalized, sensory-enhanced engagement, catering to accessibility needs and varied learning styles.
The chatbot leverages extensive curatorial research and does not source information from the open internet, ensuring the relevancy and accuracy of its responses.
Ethical considerations around AI include ensuring no bias in algorithms and using safe, bias-aware designed solutions like the museum’s Ask Mona chatbot.
The project aims to deepen visitor engagement, showcasing the museum’s curatorial efforts and fostering a more inclusive, transparent museum experience.