Middletown restores water billing, providing grace period after cybersecurity incident

Middletown restores water billing, providing grace period after cybersecurity incident

https://www.wlwt.com/article/middletown-water-billing-grace-period-cybersecurity-incident/70025794

Publish Date: 2026-01-16 16:23:00

Source Domain: www.wlwt.com

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Water billing has been restored in the city of Middletown after a cybersecurity incident that impacted services last year.Middletown will resume traditional water billing starting this month, with actual readings and not estimated charges.The city is offering residents a grace period for payments during the outage that will extend through Aug. 31.During the grace period, no late fees will be added on usage from the cyber incident.The city says autopay has been disabled due to the backlog, customers are encouraged to review their statements before re-enabling autopay. If autopay is enabled, the system will automatically apply payment to the entire balance due, including accumulated charges.For more information and FAQs, click here.

MIDDLETOWN, Ohio — Water billing has been restored in the city of Middletown after a cybersecurity incident that impacted services last year.Middletown will resume traditional water billing starting this month, with actual readings and not estimated charges.

The city is offering residents a grace period for payments during the outage that will extend through Aug. 31.During the grace period, no late fees will be added on usage from the cyber incident.The city says autopay has been disabled due to the backlog, customers are encouraged to review their statements before re-enabling autopay. If autopay is enabled, the system will automatically apply payment to the entire balance due, including accumulated charges.For more information and FAQs, click here.