Salesforce releases updated Slackbot powered by Anthropic’s AI model
Salesforce releases updated Slackbot powered by Anthropic’s AI model
Publish Date: 2026-01-13 08:00:00
Source Domain: www.cnbc.com
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Salesforce’s Conference: Salesforce CEO Marc Benioff delivered the keynote address at the Dreamforce conference in San Francisco on October 14, 2025.
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Slack’s Generative AI Integration: Salesforce announced the implementation of generative AI within its Slack app to assist users in managing and finding information amid increased communication chaos.
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Slackbot’s Capabilities: The enhanced Slackbot, utilizing Anthropic’s Claude model, can search data from various platforms including Slack, Salesforce, Google Drive, and more while respecting user permissions.
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Market Context: Despite the AI boom, Salesforce’s stock performance has been poor compared to the Nasdaq, raising skepticism about its future amidst enterprise competition.
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Harris’ Skepticism on AI Disruption: Salesforce CTO Parker Harris emphasized that existing cloud software and AI are not mutually disruptive, and services like Slackbot are not going to fully replace AI tools like Slack.
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Slack’s Growth and Adoption: Since its acquisition for $27.1 billion, Slack has rapidly grown; Slackbot became the fastest-adopted feature in Salesforce’s history.
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Organizational Benefits: Users, like those from Engine, report significant time savings from using Slackbot’s new AI capabilities to manage and review work communications.
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Talent Movement: There’s been notable career movement within tech companies, including Slack CEO Denise Dresser joining OpenAI and Slack’s interim CEO taking charge after product chief Rob Seaman’s departure.
