AI Assistant Increased Customers’ Basket Size by 10%
AI Assistant Increased Customers’ Basket Size by 10%
Publish Date: 2026-01-07 13:02:00
Source Domain: www.pymnts.com
- Albertsons Companies is leveraging deeper integration of data and artificial intelligence to drive a core transformation.
- The firm’s initiatives contributed to a 2.4% year-over-year growth in identical sales and a 21% growth in digital sales in fiscal Q3 2025.
- CEO Susan Morris emphasized that AI integration is embedded into various operational areas, such as merchandising, labor, and supply chain.
- AI tools like Ask AI and autonomous shopping assistants are boosting customer experience, basket size, repeat trips, and loyalty.
- Albertsons is leveraging AI for merchandising intelligence to optimize category management and drive margin improvement.
- Generative AI is being used to optimize labor forecasting and scheduling, enhancing productivity and customer service.
- AI demand forecasting has improved supply chain accuracy, fulfillment, quality, and on-shelf availability.
- The aim is for tech and AI initiatives to be scalable and enterprise-wide in delivering measurable impacts and preparing for future growth.
