Infinitus launches AI agent triage risk detection system
Infinitus launches AI agent triage risk detection system
Publish Date: 2026-06-25 09:00:00
Source Domain: www.fiercehealthcare.com
Using an unordered list, summarize the following article with between 4 and 8 key points.
Artificial intelligence communications company Infinitus launched Thursday a risk detection system to ensure AI agents triage patients correctly, regardless of an interaction’s stated intent.
The solution—dubbed Clinical Escalations—continuously assesses risk during interactions, which allows organizations to reclassify events as emergent clinical situations if necessary. Clinical Escalations uses the industry-standard Schmidt Thompson Call Prioritization Index (CPI) framework and assigns a severity score for each interaction.
Infinitus CEO and co-founder Ankit Jain told Fierce Healthcare in an emailed statement many patients are unable to identify when “their symptoms have crossed into urgent territory,” and recordings cannot ask follow-up questions.
“The risk is under-triage, which is when a patient is assigned a lower level of urgency than their condition actually warrants,” Jain said. “That’s the problem we built Clinical Escalations to solve.”
The company began to invest in the new capability as soon as its AI agents began interacting with patients, according to Jain. “In order to safely automate patient-facing conversations, recognizing and appropriately escalating emergencies is an essential requirement,” Jain said.
Jain said the solution is “uniquely trained to monitor real-world patient conversations with a particular emphasis” on high-acuity cases.
“It is tested across the full range of how patients naturally communicate, taking into account variations in literacy, emotional state, verbosity, and clarity, regardless of how a patient describes their situation,” Jain said. “Every exchange is scored in real time and logged for human review, giving clinical teams a record of every escalation decision the system makes.”
One of the organizations piloting the tool is Accompany Health, a comprehensive at-home care provider.
Azalea Kim, M.D., Accompany Health’s chief product officer and SVP of operations, told Fierce Healthcare in an emailed statement the organization works with the “dual-eligible population,” which often comprises patients “who are facing complex health challenges or social needs.”
“Our care is 24/7, and we need the technology that supports our care teams to be reliable, safe, and most importantly, human-centered,” Kim said. “That’s why we are pleased to be working with Infinitus to enhance our triage capabilities and meet our patients’ needs as quickly as possible.”
The newest capability follows the April launch of Infinitus Studio, what the company touts as the first healthcare-specific AI agent builder. And, in February, Infinitus launched a suite of AI tools geared at healthcare payers aiming to improve member engagement.
Clinical Escalations is currently ready and available to all Infinitus customers, Jain said.
