Carlos Torres Vila: ”Europe has the opportunity to lead the way in AI adoption to boost productivity and strategic autonomy”

Source Domain: www.bbva.com

Global economic challenges and geopolitical tensions are present, but the world economy remains resilient due to diversification and franchise strengths of BBVA’s business model.
The opportunity to drive future growth lies in artificial intelligence (AI) and investment in energy transition, especially AI which can offer personalized, cheaper, and higher quality services.
AI will transform the banking sector by enabling personalized advice, improving customer experience, and transforming internal processes.
BBVA’s AI transformation involves universal adoption, the integration of AI across value chain workstreams, and evolving towards an AI-driven operating model involving large-scale deployment of AI agents.
Innovation and a strong organizational culture focused on change are highlighted as crucial for BBVA’s adaptation to rapid global changes.