98% of US Product Leaders Expect Gen AI to Improve Workflows
98% of US Product Leaders Expect Gen AI to Improve Workflows
Publish Date: 2026-03-04 04:03:00
Source Domain: www.pymnts.com
- Growing Confidence in Gen AI Benefits: PYMNTS Intelligence report reveals a significant increase in confidence among U.S. product leaders regarding generative AI, projecting substantial improvements in internal workflows and decision-making accuracy within three years.
- Shift in Perception: Product leaders now see gen AI as a tool for not only creativity and automation but also as a mechanism to enhance compliance, tighten oversight, and reduce operational friction.
- Expectations and Predictions: 98% of product leaders expect gen AI to improve internal workflows, 95% anticipate better decision-making accuracy, and 83% foresee stronger data security within the next three years.
- Provider Preferences: There is no definitive market leader; tech firms predominantly favor OpenAI, while goods firms lean toward Google, and services firms favor Microsoft.
- Sector-Specific Views: Tech product leaders are more optimistic about the benefits of gen AI over ethical concerns, whereas services executives remain cautious and prioritize customer-facing risks.
- Broader Expectations: Beyond efficiency, product leaders now expect gen AI to improve customer experience, market adaptability, and business expansion.
- Competitive Landscape: The competitive vendor landscape remains fragmented, offering opportunities for both established and emerging players to enhance transparency, security, and specialized features.
- Strategic Moves: The move from piloting to integrating gen AI into mainstream operations marks a transformative shift in enterprise thinking towards managing it responsibly.
