Middletown water billing system restored after summer cybersecurity incident
Middletown water billing system restored after summer cybersecurity incident
Publish Date: 2026-01-16 15:57:00
Source Domain: www.fox19.com
Using an unordered list, summarize the following article with between 4 and 8 key points. Video from previous coverage.MIDDLETOWN, Ohio (WXIX) – The City of Middletown says its water billing system has been restored following a cybersecurity incident in August.On Friday, the city said there will be a grace period through Aug. 31, 2026, for payments on usage during the outage period.No late fees will be assessed on usage from the cyber incident, according to Middletown.“Over the next four to five weeks, all of our approximately 24,000 water customers will receive a billing statement, timing is based on service address,” the City of Middletown explained. “Statements are in the mail now for customers who have closed their accounts.[Watch more from FOX19 NOW]How to watch FOX19 NOW on Roku, Fire TV and Apple TVCustomer Invoice Cloud accounts will be updated by early Saturday to show any payments made during the cyber incident, the city said.One thing the city emphasized is that autopay is disabled for all accounts.“If a customer chooses to reactivate autopay, the system will automatically apply payment to the entire balance due, including any accumulated charges,” Middletown explained. “Customers are encouraged to review their statements carefully before re-enabling autopay.”See a spelling or grammatical error in our story? Please click here to report it.Do you have a photo or video of a breaking news story? Send it to us here with a brief description.Copyright 2026 WXIX. All rights reserved.
