{"id":239393,"date":"2026-07-01T17:00:00","date_gmt":"2026-07-01T21:00:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/07\/01\/courts-to-companies-you-own-what-your-chatbot-says\/"},"modified":"2026-07-01T17:10:13","modified_gmt":"2026-07-01T21:10:13","slug":"courts-to-companies-you-own-what-your-chatbot-says","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/07\/01\/courts-to-companies-you-own-what-your-chatbot-says\/","title":{"rendered":"Courts to Companies: You Own What Your Chatbot Says"},"content":{"rendered":"<p><a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/courts-tell-companies-they-own-what-their-chatbot-says\/\">Courts to Companies: You Own What Your Chatbot Says<\/a><\/p>\n<p><a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/courts-tell-companies-they-own-what-their-chatbot-says\/\">https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/courts-tell-companies-they-own-what-their-chatbot-says\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-07-01 17:00:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.pymnts.com\">www.pymnts.com<\/a><\/p>\n<ul>\n<li>\n<p><strong>AI Chatbots&#8217; Errors<\/strong>: Artificial intelligence chatbots make two kinds of errors: hallucinations (false outputs like made-up citations) and confabulations (fabricated responses that sound correct but lack basis).<\/p>\n<\/li>\n<li>\n<p><strong>Legal Liability<\/strong>: Courts have ruled companies liable for fabricated policies from chatbots, emphasizing that companies are responsible for AI statements made on their behalf, regardless of the source of the error.<\/p>\n<\/li>\n<li>\n<p><strong>Air Canada Lawsuit<\/strong>: In 2024, a tribunal held Air Canada liable for a chatbot\u2019s hallucination regarding a non-existent bereavement fare policy, making the airline pay damages.<\/p>\n<\/li>\n<li>\n<p><strong>Emerging Regulatory and Insurance Trends<\/strong>: Regulatory bodies and insurance companies are increasingly recognizing and responding to the risks of AI hallucinations. For example, FINRA flagged them as a compliance concern, and Lloyd\u2019s of London introduced an insurance product for AI-related losses.<\/p>\n<\/li>\n<li>\n<p><strong>Growing Financial Concerns<\/strong>: The realization of financial risk associated with AI hallucinations has led to investments in hallucination control technologies, with Scaled Cognition raising $100 million to develop such enterprise-grade controls.<\/p>\n<\/li>\n<li>\n<p><strong>Shift in Responsibility<\/strong>: The pattern of fabricated responses often involves systems unable to recognize their lack of knowledge. Companies now own the fabricated information, impacting their legal and financial accountability.<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Courts to Companies: You Own What Your Chatbot Says https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/courts-tell-companies-they-own-what-their-chatbot-says\/ Publish Date: 2026-07-01 17:00:00 Source&#8230;<\/p>\n","protected":false},"author":1,"featured_media":239394,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2025\/02\/legal-lawsuits-fraud-investigations.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-239393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/239393"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=239393"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/239393\/revisions"}],"predecessor-version":[{"id":239395,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/239393\/revisions\/239395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/239394"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=239393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=239393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=239393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}