{"id":233323,"date":"2026-06-18T04:03:00","date_gmt":"2026-06-18T08:03:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/06\/18\/just-30-of-financial-firms-use-ai-for-customer-retention\/"},"modified":"2026-06-18T04:15:15","modified_gmt":"2026-06-18T08:15:15","slug":"just-30-of-financial-firms-use-ai-for-customer-retention","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/06\/18\/just-30-of-financial-firms-use-ai-for-customer-retention\/","title":{"rendered":"Just 30% of Financial Firms Use AI for Customer Retention"},"content":{"rendered":"<p><a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2026\/just-30-percent-of-financial-firms-use-ai-for-customer-retention\/\">Just 30% of Financial Firms Use AI for Customer Retention<\/a><\/p>\n<p><a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2026\/just-30-percent-of-financial-firms-use-ai-for-customer-retention\/\">https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2026\/just-30-percent-of-financial-firms-use-ai-for-customer-retention\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-06-18 04:03:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.pymnts.com\">www.pymnts.com<\/a><\/p>\n<ul>\n<li>Financial services firms lead in enterprise AI adoption, with 85% planning to increase AI budgets and using AI mainly for productivity and competitive positioning. However, they lag in AI applications for customer growth and experience.<\/li>\n<li>Healthcare firms use AI primarily to support operational tasks like customer service chatbots and workforce planning rather than revamping the patient journey, with only a few using AI for personalized patient experiences.<\/li>\n<li>Media firms excel at audience retention and operational tasks but have the lowest adoption rate in user experience personalization and adaptive interfaces.<\/li>\n<li>Common obstacles across all sectors include data quality and system integration issues, but each industry has its own unique set of barriers.<\/li>\n<li>Despite uneven progress, a majority of enterprises across all sectors aim for AI that assists in decision-making rather than replacing human roles, pointing to a focus on scalable, intelligent AI solutions.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Just 30% of Financial Firms Use AI for Customer Retention https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2026\/just-30-percent-of-financial-firms-use-ai-for-customer-retention\/ Publish Date: 2026-06-18 04:03:00&#8230;<\/p>\n","protected":false},"author":1,"featured_media":233325,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/06\/SB7-Bankexit-1.png","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-233323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/233323"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=233323"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/233323\/revisions"}],"predecessor-version":[{"id":233327,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/233323\/revisions\/233327"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/233325"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=233323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=233323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=233323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}