{"id":232318,"date":"2026-06-16T04:02:00","date_gmt":"2026-06-16T08:02:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/06\/16\/60-of-healthcare-firms-use-chatbots-before-further-automation\/"},"modified":"2026-06-16T04:10:13","modified_gmt":"2026-06-16T08:10:13","slug":"60-of-healthcare-firms-use-chatbots-before-further-automation","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/06\/16\/60-of-healthcare-firms-use-chatbots-before-further-automation\/","title":{"rendered":"60% of Healthcare Firms Use Chatbots Before Further Automation"},"content":{"rendered":"<p><a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/60-percent-of-healthcare-firms-turn-to-ai-chatbots-before-further-automation\/\">60% of Healthcare Firms Use Chatbots Before Further Automation<\/a><\/p>\n<p><a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/60-percent-of-healthcare-firms-turn-to-ai-chatbots-before-further-automation\/\">https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/60-percent-of-healthcare-firms-turn-to-ai-chatbots-before-further-automation\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-06-16 04:02:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.pymnts.com\">www.pymnts.com<\/a><\/p>\n<ul>\n<li>\n<p><strong>Healthcare AI is used as a pressure valve to manage current strains<\/strong>: Instead of sweeping automation, healthcare\u2019s primary use of AI focuses on easing pressures from staff strain, high patient demand, and complex operations.<\/p>\n<\/li>\n<li>\n<p><strong>AI adoption in healthcare is more targeted than in financial services<\/strong>: While financial services have adopted AI for more extensive tasks, healthcare is focusing narrowly on specific areas where AI can provide immediate relief.<\/p>\n<\/li>\n<li>\n<p><strong>Key AI adoption areas in healthcare<\/strong>:<\/p>\n<ul>\n<li><strong>Customer service<\/strong>: 60% of healthcare firms employ AI for chatbots and virtual agents to handle routine interactions.<\/li>\n<li><strong>Workforce planning<\/strong>: 55% use AI for workforce planning and to identify skills gaps.<\/li>\n<li><strong>Logistics routing<\/strong>: 53% utilize AI to optimize logistics and delivery of supplies.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Healthcare AI still needs stronger foundational integrations<\/strong>: Despite current practical uses, limited adoption in full patient journey orchestration, regulatory compliance monitoring, and data inputs suggests room for broader integration improvements.<\/p>\n<\/li>\n<li>\n<p><strong>Increased budgets indicate growing healthcare AI investment<\/strong>: 60% of healthcare firms plan to increase AI spending in the next 12 months, driven by piloting efforts and the quest for productivity gains.<\/p>\n<\/li>\n<li>\n<p><strong>AI\u2019s potential in healthcare lies in aiding efficiency, not replacing judgment<\/strong>: AI is used to help staff work more efficiently and manage complex systems better, with the aim of scaling from limited to comprehensive use as data and workflows improve.<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>60% of Healthcare Firms Use Chatbots Before Further Automation https:\/\/www.pymnts.com\/news\/artificial-intelligence\/chatbot-tracker\/2026\/60-percent-of-healthcare-firms-turn-to-ai-chatbots-before-further-automation\/ Publish Date: 2026-06-16 04:02:00 Source&#8230;<\/p>\n","protected":false},"author":1,"featured_media":232320,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/06\/healthcare-AI-chatbots-automation.jpeg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-232318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/232318"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=232318"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/232318\/revisions"}],"predecessor-version":[{"id":232322,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/232318\/revisions\/232322"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/232320"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=232318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=232318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=232318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}