{"id":219761,"date":"2026-05-25T10:44:00","date_gmt":"2026-05-25T14:44:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/25\/artificial-intelligence-at-service-now\/"},"modified":"2026-05-25T10:45:26","modified_gmt":"2026-05-25T14:45:26","slug":"artificial-intelligence-at-service-now","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/25\/artificial-intelligence-at-service-now\/","title":{"rendered":"Artificial Intelligence at Service Now"},"content":{"rendered":"<p><a href=\"https:\/\/emerj.com\/artificial-intelligence-at-service-now\/\">Artificial Intelligence at Service Now<\/a><\/p>\n<p><a href=\"https:\/\/emerj.com\/artificial-intelligence-at-service-now\/\">https:\/\/emerj.com\/artificial-intelligence-at-service-now\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-25 10:44:00<\/a><\/p>\n<p>Source Domain: <a href=\"emerj.com\">emerj.com<\/a><\/p>\n<ul>\n<li>\n<p>ServiceNow, an American enterprise software company with global workforce of over 29,000, reported quarter-ending revenue of $3.57 billion for 2025, with strong fiscal guidance for 2026.<\/p>\n<\/li>\n<li>\n<p>The firm has significantly invested in AI and automation, acquiring Passage AI for conversational AI, partnering with NVIDIA for autonomous AI agents, and committing $1 billion to fund enterprise software and AI-focused startups.<\/p>\n<\/li>\n<li>\n<p>ServiceNow has committed CA$110 million to enhance AI adoption in Canada\u2019s public sector.<\/p>\n<\/li>\n<li>\n<p>The firm uses its own AI platform, &#8216;Now on Now&#8217;, to demonstrate substantial ROI, effectively transitioning from AI experimentation to scalable automation.<\/p>\n<\/li>\n<li>\n<p>Two key AI use cases highlighted include:<\/p>\n<ul>\n<li>Reducing documentation time for customer service agents using embedded generative AI.<\/li>\n<li>Predicting and preventing customer escalations via machine learning and real-time event monitoring.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>For documentation tasks, ServiceNow&#8217;s Now Assist significantly cuts time, reducing agent document preparation by up to 80%, saving agents 4-16 minutes per use.<\/p>\n<\/li>\n<li>\n<p>ServiceNow&#8217;s predictive intelligence prevents customer escalations by identifying at-risk accounts and prompting proactive support, leading to improved satisfaction and reduced false-positive rates.<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial Intelligence at Service Now https:\/\/emerj.com\/artificial-intelligence-at-service-now\/ Publish Date: 2026-05-25 10:44:00 Source Domain: emerj.com ServiceNow, an&#8230;<\/p>\n","protected":false},"author":1,"featured_media":219762,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/emerj.com\/wp-content\/uploads\/2026\/05\/Sponsored-by-18.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20,19],"class_list":["post-219761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence","tag-generative-ai"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/219761"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=219761"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/219761\/revisions"}],"predecessor-version":[{"id":219763,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/219761\/revisions\/219763"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/219762"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=219761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=219761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=219761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}