{"id":218502,"date":"2026-05-22T04:33:00","date_gmt":"2026-05-22T08:33:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/22\/chatbots-should-handle-intake-at-the-doctors-office\/"},"modified":"2026-05-22T04:35:10","modified_gmt":"2026-05-22T08:35:10","slug":"chatbots-should-handle-intake-at-the-doctors-office","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/22\/chatbots-should-handle-intake-at-the-doctors-office\/","title":{"rendered":"Chatbots should handle intake at the doctor\u2019s office"},"content":{"rendered":"<p><a href=\"https:\/\/www.statnews.com\/2026\/05\/22\/chatbots-doctor-office-check-in-intake-ai\/\">Chatbots should handle intake at the doctor\u2019s office<\/a><\/p>\n<p><a href=\"https:\/\/www.statnews.com\/2026\/05\/22\/chatbots-doctor-office-check-in-intake-ai\/\">https:\/\/www.statnews.com\/2026\/05\/22\/chatbots-doctor-office-check-in-intake-ai\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-22 04:33:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.statnews.com\">www.statnews.com<\/a><\/p>\n<ul>\n<li>The user was the only one in the waiting room for a blood pressure appointment and had already completed online registration beforehand.<\/li>\n<li>Upon arrival, the user had to use a kiosk for check-in, then go to the front desk to confirm personal information, and wait in an adjacent room.<\/li>\n<li>The user was incorrectly pronounced by the medical assistant, Sandy, after their name was called, causing confusion.<\/li>\n<li>Sandy conducted an &#8220;intake&#8221; process that included unnecessary personal questions regarding mental health despite the focus being on blood pressure.<\/li>\n<li>The user felt Sandy was lacking in empathy and professionalism throughout the \u201cintake\u201d process.<\/li>\n<li>The user wondered if a chatbot on the kiosk could have provided a more efficient and respectful experience.<\/li>\n<li>The author, a retired clinical doctor and bioethicist, advocates reframing check-ins using AI to gather basic information neutrally, easing the &#8220;empathy problem&#8221; in medicine.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots should handle intake at the doctor\u2019s office https:\/\/www.statnews.com\/2026\/05\/22\/chatbots-doctor-office-check-in-intake-ai\/ Publish Date: 2026-05-22 04:33:00 Source Domain:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":218503,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.statnews.com\/wp-content\/uploads\/2026\/05\/GettyImages-1233241876-1024x576.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-218502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/218502"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=218502"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/218502\/revisions"}],"predecessor-version":[{"id":218504,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/218502\/revisions\/218504"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/218503"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=218502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=218502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=218502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}