{"id":214573,"date":"2026-05-15T00:50:00","date_gmt":"2026-05-15T04:50:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/15\/agentic-ai-and-the-706b-returns-dilemma-2\/"},"modified":"2026-05-15T15:10:38","modified_gmt":"2026-05-15T19:10:38","slug":"agentic-ai-and-the-706b-returns-dilemma-2","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/15\/agentic-ai-and-the-706b-returns-dilemma-2\/","title":{"rendered":"Agentic AI and the $706B Returns Dilemma"},"content":{"rendered":"<p><a href=\"https:\/\/www.supplychainbrain.com\/blogs\/1-think-tank\/post\/44044-agentic-ai-and-the-706b-returns-dilemma\">Agentic AI and the $706B Returns Dilemma<\/a><\/p>\n<p><a href=\"https:\/\/www.supplychainbrain.com\/blogs\/1-think-tank\/post\/44044-agentic-ai-and-the-706b-returns-dilemma\">https:\/\/www.supplychainbrain.com\/blogs\/1-think-tank\/post\/44044-agentic-ai-and-the-706b-returns-dilemma<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-15 00:50:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.supplychainbrain.com\">www.supplychainbrain.com<\/a><\/p>\n<ul>\n<li><strong>Costly Returns Impact<\/strong>: Returns and shrink cost retailers $796 billion, with $706 billion in return volume and $100 billion lost to fraud and abuse. AI and connected data can mitigate these losses.<\/li>\n<li><strong>Agentic AI in Returns Management<\/strong>: Agentic AI can expedite internal workflows, helping analysts manage fraud by identifying incidents and guiding quicker actions without human intervention.<\/li>\n<li><strong>Multi-Layered AI Approach<\/strong>: Effective AI in returns management involves a multi-layered strategy that uses data foundations, machine learning for decision-making, and agentic AI to enhance efficiency and accuracy.<\/li>\n<li><strong>Data Foundation Importance<\/strong>: For AI to succeed in returns management, retailers must centralize and unify omnichannel consumer data, including unique identifiers and behavior patterns linked across various sources.<\/li>\n<li><strong>Consumer Perception and Transparency<\/strong>: Retailers must maintain consumer trust by being transparent about AI&#8217;s role, as consumers prefer human judgment, but AI must operate within defined human-led rules and provide a real-time view of actions.<\/li>\n<li><strong>Shift to Real-Time Decision Making<\/strong>: Agentic AI enables immediate identification and action against suspicious returns, updating inventory and logistics data in real-time for more responsive supply chain adjustments.<\/li>\n<li><strong>Restructuring for AI Integration<\/strong>: Retailers, advised by firms like BCG, are adjusting their operations to better integrate agentic AI, aiming to align all organizational parts towards reducing losses and enhancing consumer experience. <\/li>\n<li><strong>AI\u2019s Role in Fraud Reduction and Logistics<\/strong>: AI has proven essential in curbing return fraud and streamlining logistics, with agentic AI promising to elevate these benefits through more proactive and real-time management.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentic AI and the $706B Returns Dilemma https:\/\/www.supplychainbrain.com\/blogs\/1-think-tank\/post\/44044-agentic-ai-and-the-706b-returns-dilemma Publish Date: 2026-05-15 00:50:00 Source Domain: www.supplychainbrain.com&#8230;<\/p>\n","protected":false},"author":1,"featured_media":214575,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.supplychainbrain.com\/ext\/resources\/2026\/01\/23\/AGENTIC-AI-ARTIFICIAL-INTELLIGENCE-AGENT-DECISION-iStock-imaginima-2226631423.jpg?height=635&t=1770008891&width=1200","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-214573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/214573"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=214573"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/214573\/revisions"}],"predecessor-version":[{"id":214577,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/214573\/revisions\/214577"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/214575"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=214573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=214573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=214573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}