{"id":213793,"date":"2026-05-14T09:04:00","date_gmt":"2026-05-14T13:04:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/14\/insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report\/"},"modified":"2026-05-14T09:15:10","modified_gmt":"2026-05-14T13:15:10","slug":"insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/14\/insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report\/","title":{"rendered":"Insurance CEOs stress AI should not erode personalisation &#038; face-to-face interaction: Sollers report"},"content":{"rendered":"<p><a href=\"https:\/\/www.reinsurancene.ws\/insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report\/\">Insurance CEOs stress AI should not erode personalisation &#038; face-to-face interaction: Sollers report<\/a><\/p>\n<p><a href=\"https:\/\/www.reinsurancene.ws\/insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report\/\">https:\/\/www.reinsurancene.ws\/insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-14 09:04:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.reinsurancene.ws\">www.reinsurancene.ws<\/a><\/p>\n<ul>\n<li>Insurance leaders believe that AI is fundamentally changing how insurers interact with clients and view it as the most influential technology shaping the industry today.<\/li>\n<li>Emphasizing a human-centric approach, insurance leaders stressed that AI should enhance, rather than erode, empathy, personalisation, and face-to-face interaction.<\/li>\n<li>According to the report, AI is not only transforming insurance operationally but also in human interactions, with AI expected to become embedded across all aspects of insurance.<\/li>\n<li>Several CEOs highlighted the transformative potential of AI for roles in the industry, shifting workforce responsibilities towards more analytical and strategic tasks rather than job destruction.<\/li>\n<li>Risk management stands out as a major area where technology has reshaped how insurers quantify, assess, and manage risks, relying still on human insight for interpreting data-driven outcomes.<\/li>\n<li>Soller&#8217;s Consulting underscored the responsibility of insurers to integrate AI thoughtfully, concluding that the future of insurance relies on aligning AI with human elements and purpose.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Insurance CEOs stress AI should not erode personalisation &#038; face-to-face interaction: Sollers report https:\/\/www.reinsurancene.ws\/insurance-ceos-stress-ai-should-not-erode-personalisation-face-to-face-interaction-sollers-report\/ Publish&#8230;<\/p>\n","protected":false},"author":1,"featured_media":213795,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.reinsurancene.ws\/wp-content\/uploads\/2019\/09\/artificial-intelligence.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-213793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/213793"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=213793"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/213793\/revisions"}],"predecessor-version":[{"id":213797,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/213793\/revisions\/213797"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/213795"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=213793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=213793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=213793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}