{"id":212828,"date":"2026-05-12T15:38:00","date_gmt":"2026-05-12T19:38:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/12\/better-coms-ai-agent-resolved-35-of-mortgage-calls-al\/"},"modified":"2026-05-12T15:45:10","modified_gmt":"2026-05-12T19:45:10","slug":"better-coms-ai-agent-resolved-35-of-mortgage-calls-al","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/12\/better-coms-ai-agent-resolved-35-of-mortgage-calls-al\/","title":{"rendered":"Better.com&#8217;s\u00a0AI Agent Resolved 35% of Mortgage Calls Al\u2026"},"content":{"rendered":"<p><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/better-coms-ai-agent-resolved-35-of-mortgage-calls-alone\/\">Better.com&#8217;s\u00a0AI Agent Resolved 35% of Mortgage Calls Al\u2026<\/a><\/p>\n<p><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/better-coms-ai-agent-resolved-35-of-mortgage-calls-alone\/\">https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/better-coms-ai-agent-resolved-35-of-mortgage-calls-alone\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-12 15:38:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.pymnts.com\">www.pymnts.com<\/a><\/p>\n<ul>\n<li>Better.com has significantly reduced the administrative burden on loan officers by leveraging its generative AI loan agent, Betsy, powered by ElevenLabs\u2019 AI audio technology. <\/li>\n<li>Betsy, which handles nearly 100,000 mortgage-related calls per month, resolves 35.5% of borrower inquiries without human involvement, directing the remaining cases to human consultants for complex or sensitive matters.<\/li>\n<li>The AI system uses a modular architecture combining speech-to-text, a large language model, and text-to-speech from ElevenLabs, offering 24\/7 support and reducing loan origination costs by 41% according to the case study.<\/li>\n<li>The system supports compliance and accuracy under high tool-call volume, which is crucial in the highly regulated mortgage industry.<\/li>\n<li>Better.com&#8217;s human consultants now focus on more intricate and sensitive tasks, allowing for a more efficient reallocation of labor where human judgment is irreplaceable.<\/li>\n<li>The use of voice as an interface in financial services has seen rapid adoption after overcoming previous reliability issues, and ElevenLabs has raised $500 million to further its technology.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Better.com&#8217;s\u00a0AI Agent Resolved 35% of Mortgage Calls Al\u2026 https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/better-coms-ai-agent-resolved-35-of-mortgage-calls-alone\/ Publish Date: 2026-05-12 15:38:00 Source Domain:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":212829,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/05\/Better.com-AI-1.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[19,18],"class_list":["post-212828","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-generative-ai","tag-large-language-model"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/212828"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=212828"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/212828\/revisions"}],"predecessor-version":[{"id":212830,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/212828\/revisions\/212830"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/212829"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=212828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=212828"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=212828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}