{"id":209876,"date":"2026-05-06T17:32:00","date_gmt":"2026-05-06T21:32:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/06\/anoka-county-minn-lets-ai-answer-nonemergency-calls\/"},"modified":"2026-05-06T17:40:09","modified_gmt":"2026-05-06T21:40:09","slug":"anoka-county-minn-lets-ai-answer-nonemergency-calls","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/06\/anoka-county-minn-lets-ai-answer-nonemergency-calls\/","title":{"rendered":"Anoka County, Minn., Lets AI Answer Nonemergency Calls"},"content":{"rendered":"<p><a href=\"https:\/\/www.govtech.com\/artificial-intelligence\/anoka-county-minn-lets-ai-answer-nonemergency-calls\">Anoka County, Minn., Lets AI Answer Nonemergency Calls<\/a><\/p>\n<p><a href=\"https:\/\/www.govtech.com\/artificial-intelligence\/anoka-county-minn-lets-ai-answer-nonemergency-calls\">https:\/\/www.govtech.com\/artificial-intelligence\/anoka-county-minn-lets-ai-answer-nonemergency-calls<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-06 17:32:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.govtech.com\">www.govtech.com<\/a><\/p>\n<ul>\n<li>Anoka County\u2019s Emergency Communication Center is testing an AI call taker to handle nonemergency calls and free up dispatchers for high-priority emergencies.<\/li>\n<li>AI will field low-priority nonemergency calls, such as parking complaints or noise concerns, while 911 calls will continue to be answered by dispatchers.<\/li>\n<li>The AI tool aims to help manage the average 1,100 calls per day, with two-thirds of them being non-urgent.<\/li>\n<li>Dispatcher workloads will be relieved so they can focus more on critical incidents, as they can field up to 150 calls daily.<\/li>\n<li>The system is also intended to provide better customer service and quicker transfer to a live dispatcher if needed, complete with a call transcript.<\/li>\n<li>A public demo line is available to test the AI assistant&#8217;s functionality.<\/li>\n<li>Similar AI-driven systems are in use in other municipalities, such as Dakota County, which handles 33% of its non-urgent calls through AI.<\/li>\n<li>The AI call taker is expected to be fully operational soon, complementing the emergency communication center\u2019s existing workflow.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Anoka County, Minn., Lets AI Answer Nonemergency Calls https:\/\/www.govtech.com\/artificial-intelligence\/anoka-county-minn-lets-ai-answer-nonemergency-calls Publish Date: 2026-05-06 17:32:00 Source Domain:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":209877,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/erepublic.brightspotcdn.com\/dims4\/default\/bb7583c\/2147483647\/strip\/true\/crop\/4541x2207+0+0\/resize\/1440x700!\/quality\/90\/?url=http%3A%2F%2Ferepublic-brightspot.s3.us-west-2.amazonaws.com%2Fd4%2Fc3%2F848a55f74392885cd11ae6e2b386%2Fadobestock-1988886660.jpeg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-209876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/209876"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=209876"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/209876\/revisions"}],"predecessor-version":[{"id":209878,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/209876\/revisions\/209878"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/209877"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=209876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=209876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=209876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}