{"id":208645,"date":"2026-05-04T18:28:00","date_gmt":"2026-05-04T22:28:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/04\/irs-sees-ai-as-key-to-accelerate-workforce-training\/"},"modified":"2026-05-04T18:50:14","modified_gmt":"2026-05-04T22:50:14","slug":"irs-sees-ai-as-key-to-accelerate-workforce-training","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/05\/04\/irs-sees-ai-as-key-to-accelerate-workforce-training\/","title":{"rendered":"IRS sees AI as key to accelerate workforce training"},"content":{"rendered":"<p><a href=\"https:\/\/federalnewsnetwork.com\/artificial-intelligence\/2026\/05\/irs-sees-ai-as-key-to-accelerate-workforce-training\/\">IRS sees AI as key to accelerate workforce training<\/a><\/p>\n<p><a href=\"https:\/\/federalnewsnetwork.com\/artificial-intelligence\/2026\/05\/irs-sees-ai-as-key-to-accelerate-workforce-training\/\">https:\/\/federalnewsnetwork.com\/artificial-intelligence\/2026\/05\/irs-sees-ai-as-key-to-accelerate-workforce-training\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-04 18:28:00<\/a><\/p>\n<p>Source Domain: <a href=\"federalnewsnetwork.com\">federalnewsnetwork.com<\/a><\/p>\n<ul>\n<li>The IRS plans to use artificial intelligence to expedite the training process for new hires and temporarily reassigned employees.<\/li>\n<li>Current training for new customer service representatives spans approximately 14 weeks, but it is outdated and not tailored to the current workforce&#8217;s digital skills.<\/li>\n<li>The use of AI is expected to make training more efficient by simplifying the learning process and adapting it to modern digital familiarity.<\/li>\n<li>The training improvements are still in the proof-of-concept phase and are not yet implemented.<\/li>\n<li>In February, the IRS reassigned around 1,500 IT and human resources employees to work in Taxpayer Services, with many of them undergoing training.<\/li>\n<li>The IRS rolled out a new workforce management tool to better allocate resources, especially during phone calls and paper processing, leading to more efficient use of staff.<\/li>\n<li>IRS Chief Executive Officer Frank Bisignano reported a nearly 50% reduction in idle time in call centers due to increased use of AI and automation.<\/li>\n<li>The IRS is revising its service metrics to cover a broader range of customer interaction channels, not just phone calls, aiming for a more holistic approach to service measurement and workforce balancing.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IRS sees AI as key to accelerate workforce training https:\/\/federalnewsnetwork.com\/artificial-intelligence\/2026\/05\/irs-sees-ai-as-key-to-accelerate-workforce-training\/ Publish Date: 2026-05-04 18:28:00 Source&#8230;<\/p>\n","protected":false},"author":1,"featured_media":208646,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/federalnewsnetwork.com\/wp-content\/uploads\/2025\/01\/GettyImages-939238846.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-208645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/208645"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=208645"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/208645\/revisions"}],"predecessor-version":[{"id":208647,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/208645\/revisions\/208647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/208646"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=208645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=208645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=208645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}