{"id":203363,"date":"2026-04-08T17:37:00","date_gmt":"2026-04-08T21:37:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/04\/08\/new-orleans-is-latest-to-answer-nonemergency-calls-with-ai\/"},"modified":"2026-04-08T17:45:12","modified_gmt":"2026-04-08T21:45:12","slug":"new-orleans-is-latest-to-answer-nonemergency-calls-with-ai","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/04\/08\/new-orleans-is-latest-to-answer-nonemergency-calls-with-ai\/","title":{"rendered":"New Orleans Is Latest to Answer Nonemergency Calls With AI"},"content":{"rendered":"<p><a href=\"https:\/\/www.govtech.com\/artificial-intelligence\/new-orleans-is-latest-to-answer-nonemergency-calls-with-ai\">New Orleans Is Latest to Answer Nonemergency Calls With AI<\/a><\/p>\n<p><a href=\"https:\/\/www.govtech.com\/artificial-intelligence\/new-orleans-is-latest-to-answer-nonemergency-calls-with-ai\">https:\/\/www.govtech.com\/artificial-intelligence\/new-orleans-is-latest-to-answer-nonemergency-calls-with-ai<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-04-08 17:37:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.govtech.com\">www.govtech.com<\/a><\/p>\n<ul>\n<li>New Orleans is planning to introduce AI agents to handle 311 calls, trained on recent call data to provide polite, informative responses.<\/li>\n<li>The AI will not generate service requests; it\u2019s primarily for information dissemination, serving 50% of the 311 calls.<\/li>\n<li>Since early 2023, AI agents have been aiding in triaging certain 911 emergency calls, helping to prioritize critical calls and reduce call taker workload.<\/li>\n<li>The AI specifically handles traffic accident-related 911 calls, using live incident data to route calls correctly and free up human agents.<\/li>\n<li>AI agents have saved at least two hours daily in handling routine tasks, benefiting from AI&#8217;s ability to handle repetitive data.<\/li>\n<li>There is no national or local policy explicitly governing AI use in emergency response, and the public is not always informed when interacting with an AI.<\/li>\n<li>Despite some initial misclassifications in emergencies, advocates stress the necessity of human oversight to ensure appropriate use of AI.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Orleans Is Latest to Answer Nonemergency Calls With AI https:\/\/www.govtech.com\/artificial-intelligence\/new-orleans-is-latest-to-answer-nonemergency-calls-with-ai Publish Date: 2026-04-08 17:37:00&#8230;<\/p>\n","protected":false},"author":1,"featured_media":203364,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/erepublic.brightspotcdn.com\/dims4\/default\/d6570f3\/2147483647\/strip\/true\/crop\/1169x568+0+195\/resize\/1440x700!\/quality\/90\/?url=http%3A%2F%2Ferepublic-brightspot.s3.us-west-2.amazonaws.com%2F5f%2Fe4%2Fee54ab78ae8a47b73e8e68b34719%2Fshutterstock-390070024.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-203363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/203363"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=203363"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/203363\/revisions"}],"predecessor-version":[{"id":203365,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/203363\/revisions\/203365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/203364"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=203363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=203363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=203363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}