{"id":199785,"date":"2026-03-27T14:38:00","date_gmt":"2026-03-27T18:38:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/03\/27\/macomb-county-mich-considers-ai-driven-911-platform\/"},"modified":"2026-03-27T14:50:15","modified_gmt":"2026-03-27T18:50:15","slug":"macomb-county-mich-considers-ai-driven-911-platform","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/03\/27\/macomb-county-mich-considers-ai-driven-911-platform\/","title":{"rendered":"Macomb County, Mich., Considers AI-Driven 911 Platform"},"content":{"rendered":"<p><a href=\"https:\/\/www.govtech.com\/em\/preparedness\/macomb-county-mich-considers-ai-driven-911-platform\">Macomb County, Mich., Considers AI-Driven 911 Platform<\/a><\/p>\n<p><a href=\"https:\/\/www.govtech.com\/em\/preparedness\/macomb-county-mich-considers-ai-driven-911-platform\">https:\/\/www.govtech.com\/em\/preparedness\/macomb-county-mich-considers-ai-driven-911-platform<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-03-27 14:38:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.govtech.com\">www.govtech.com<\/a><\/p>\n<ul>\n<li>Macomb County is planning to adopt a new AI platform called CommsCoach by GovWorx to analyze and review its 911 calls.<\/li>\n<li>The platform was approved by a county committee and will be considered for final approval by the Macomb County Board of Commissioners on March 26.<\/li>\n<li>If adopted, the $41,000 system will automatically transcribe calls, identify trends, and evaluate dispatcher performance, which would replace the current manual review process.<\/li>\n<li>The goal is to use the platform to provide more consistent and detailed feedback to staff as well as improve onboarding for new hires.<\/li>\n<li>The technology will not alter how dispatchers handle incoming calls, but will only be used for post-call evaluation, training, and performance feedback.<\/li>\n<li>The platform will also identify patterns in calls, including those involving different languages, that were previously difficult to measure. <\/li>\n<li>Implementation is expected to start about two months after final approval.<\/li>\n<li>Angela Elsey, Macomb County&#8217;s dispatch director, believes it will help provide consistent service and improve the training for dispatchers.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Macomb County, Mich., Considers AI-Driven 911 Platform https:\/\/www.govtech.com\/em\/preparedness\/macomb-county-mich-considers-ai-driven-911-platform Publish Date: 2026-03-27 14:38:00 Source Domain: www.govtech.com&#8230;<\/p>\n","protected":false},"author":1,"featured_media":199786,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/erepublic.brightspotcdn.com\/dims4\/default\/9511164\/2147483647\/strip\/true\/crop\/1000x486+0+90\/resize\/1440x700!\/quality\/90\/?url=http%3A%2F%2Ferepublic-brightspot.s3.us-west-2.amazonaws.com%2Faf%2F30%2F8a9d7b4b09e00a34302dc94ea97e%2Fdial-911.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-199785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/199785"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=199785"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/199785\/revisions"}],"predecessor-version":[{"id":199787,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/199785\/revisions\/199787"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/199786"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=199785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=199785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=199785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}