{"id":196726,"date":"2026-03-17T11:50:00","date_gmt":"2026-03-17T15:50:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/03\/17\/san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls\/"},"modified":"2026-03-17T12:00:12","modified_gmt":"2026-03-17T16:00:12","slug":"san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/03\/17\/san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls\/","title":{"rendered":"San Diego County California Sheriff&#8217;s Office Using Artificial Intelligence to Answer Nonemergency Calls"},"content":{"rendered":"<p><a href=\"https:\/\/www.officer.com\/command-hq\/technology\/communications\/dispatch-technology\/news\/55364508\/san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls\">San Diego County California Sheriff&#8217;s Office Using Artificial Intelligence to Answer Nonemergency Calls<\/a><\/p>\n<p><a href=\"https:\/\/www.officer.com\/command-hq\/technology\/communications\/dispatch-technology\/news\/55364508\/san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls\">https:\/\/www.officer.com\/command-hq\/technology\/communications\/dispatch-technology\/news\/55364508\/san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-03-17 11:50:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.officer.com\">www.officer.com<\/a><\/p>\n<ul>\n<li>The San Diego County Sheriff\u2019s Office has implemented an artificial intelligence (AI) system to handle nonemergency calls on its non-911 call line.<\/li>\n<li>The AI system routes nonemergency calls away from 9-1-1 dispatchers who handle true emergencies, thus freeing up lines and speeding up the response for genuine calls needing a dispatcher.<\/li>\n<li>The AI system interacts with callers and seeks to determine their needs based on context, not keywords, to ensure accurate routing.<\/li>\n<li>When the AI is unsure, it places callers in a queue for a 9-1-1 dispatcher, which has reduced average hold times for such calls from 211 seconds to 128 seconds.<\/li>\n<li>The department is also establishing a team of remote, lower-cost nonemergency dispatchers expected to handle nearly half of nonemergency calls by later this year.<\/li>\n<li>The implementation cost was about $50,000, with an annual operational cost expected to be $150,000 from the technology budget.<\/li>\n<li>AI was trained to understand local terminology and phrases used by callers, ensuring more accurate and localized routing.<\/li>\n<li>The Sheriff\u2019s Office collaborated with Hyper, an AI technology provider also used by the Toronto Police Department.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>San Diego County California Sheriff&#8217;s Office Using Artificial Intelligence to Answer Nonemergency Calls https:\/\/www.officer.com\/command-hq\/technology\/communications\/dispatch-technology\/news\/55364508\/san-diego-county-california-sheriffs-office-using-artificial-intelligence-to-answer-nonemergency-calls Publish&#8230;<\/p>\n","protected":false},"author":1,"featured_media":196727,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/img.officer.com\/files\/base\/cygnus\/ofcr\/image\/2026\/03\/69b97440c8423d176ed41600-san_diego_co.png?auto=format,compress&fit=fill&fill=blur&w=1200&h=630","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-196726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/196726"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=196726"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/196726\/revisions"}],"predecessor-version":[{"id":196728,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/196726\/revisions\/196728"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/196727"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=196726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=196726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=196726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}