{"id":195645,"date":"2026-03-13T16:35:00","date_gmt":"2026-03-13T20:35:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/03\/13\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls\/"},"modified":"2026-03-13T16:45:23","modified_gmt":"2026-03-13T20:45:23","slug":"san-diego-county-sheriff-uses-ai-on-non-emergency-calls","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/03\/13\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls\/","title":{"rendered":"San Diego County Sheriff Uses AI on Non-Emergency Calls"},"content":{"rendered":"<p><a href=\"https:\/\/www.govtech.com\/artificial-intelligence\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls\">San Diego County Sheriff Uses AI on Non-Emergency Calls<\/a><\/p>\n<p><a href=\"https:\/\/www.govtech.com\/artificial-intelligence\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls\">https:\/\/www.govtech.com\/artificial-intelligence\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-03-13 16:35:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.govtech.com\">www.govtech.com<\/a><\/p>\n<ul>\n<li>The San Diego County Sheriff\u2019s Office (SDSO) has utilized an AI-powered automated system to handle non-emergency calls, diverting them from the 911 dispatch center to improve response times and reduce dispatcher workload.<\/li>\n<li>The new system, provided by Hyper, commenced on March 6th, following a year of integration and evaluation.<\/li>\n<li>This transition addresses issues where non-emergency calls were often delayed due to prioritization of 911 calls, leading to waits of five to ten minutes for non-urgent matters.<\/li>\n<li>The AI system is designed to prioritize non-emergency calls based on their nature, which helps in enhancing the overall efficiency of the call processing center.<\/li>\n<li>Similar AI systems have been adopted by other jurisdictions, including Washington state\u2019s Tri-Cities area and the Toronto Police Service, highlighting a broader trend towards using AI to streamline non-emergency call handling.<\/li>\n<li>The primary benefit for the 911 dispatchers is increased availability for true emergency calls as non-emergency calls are no longer handled by them, leading to potentially quicker response times for emergencies.<\/li>\n<li>AI technology aims to improve interactions between residents and government on all fronts, with the aspiration that every call, similar to a 911 call, receives an immediate and appropriate response.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>San Diego County Sheriff Uses AI on Non-Emergency Calls https:\/\/www.govtech.com\/artificial-intelligence\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls Publish Date: 2026-03-13 16:35:00 Source&#8230;<\/p>\n","protected":false},"author":1,"featured_media":195646,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/erepublic.brightspotcdn.com\/dims4\/default\/ac0ce87\/2147483647\/strip\/true\/crop\/5000x2431+0+216\/resize\/1440x700!\/quality\/90\/?url=http%3A%2F%2Ferepublic-brightspot.s3.us-west-2.amazonaws.com%2Fb5%2Fae%2Ff01548514406bb3cd5cf8777b506%2Fadobestock-433705117.jpeg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-195645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/195645"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=195645"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/195645\/revisions"}],"predecessor-version":[{"id":195647,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/195645\/revisions\/195647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/195646"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=195645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=195645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=195645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}