{"id":191251,"date":"2026-02-27T10:04:00","date_gmt":"2026-02-27T15:04:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/27\/front-desk-and-help-desk-are-now-manned-by-ai\/"},"modified":"2026-02-27T10:20:14","modified_gmt":"2026-02-27T15:20:14","slug":"front-desk-and-help-desk-are-now-manned-by-ai","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/27\/front-desk-and-help-desk-are-now-manned-by-ai\/","title":{"rendered":"Front Desk and Help Desk Are Now Manned by AI"},"content":{"rendered":"<p><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/front-desk-and-help-desk-are-now-manned-by-ai\/\">Front Desk and Help Desk Are Now Manned by AI<\/a><\/p>\n<p><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/front-desk-and-help-desk-are-now-manned-by-ai\/\">https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/front-desk-and-help-desk-are-now-manned-by-ai\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-27 10:04:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.pymnts.com\">www.pymnts.com<\/a><\/p>\n<ul>\n<li>\n<p><strong>Rapid Adoption of AI Receptionist Technology<\/strong><\/p>\n<ul>\n<li>RingCentral&#8217;s AI Receptionist (AIR) technology is rapidly gaining traction, serving over 8,300 customers, a 44% increase from the prior quarter.<\/li>\n<li>AI assists in automating customer inquiries, call handling, scheduling, and routing.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>AI Suite for Customer Experience<\/strong><\/p>\n<ul>\n<li>RingCentral\u2019s comprehensive AI suite includes live agent assistance and post-interaction analysis, significantly enhancing customer service efficiency.<\/li>\n<li>Benefits for healthcare providers include reduced patient call wait times and more efficient routing of calls.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>AI Beyond Customer Engagement<\/strong><\/p>\n<ul>\n<li>ServiceNow\u2019s Autonomous Workforce and EmployeeWorks demonstrate how AI is automating backend workflows.<\/li>\n<li>The Autonomous Workforce resolves over 90% of IT support tickets autonomously and works up to 99% faster.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Growing Security Concerns<\/strong><\/p>\n<ul>\n<li>As more AI systems are integrated, the number of non-human identities skyrockets, expanding the attack surface.<\/li>\n<li>Surveys indicate that AI-related security vulnerabilities are perceived as greater threats than traditional human-based misuse.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Front Desk and Help Desk Are Now Manned by AI https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/front-desk-and-help-desk-are-now-manned-by-ai\/ Publish Date: 2026-02-27 10:04:00&#8230;<\/p>\n","protected":false},"author":1,"featured_media":191252,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/AI-help-desk.png","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-191251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/191251"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=191251"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/191251\/revisions"}],"predecessor-version":[{"id":191253,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/191251\/revisions\/191253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/191252"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=191251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=191251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=191251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}