{"id":189640,"date":"2026-02-22T10:44:00","date_gmt":"2026-02-22T15:44:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/22\/long-beach-plans-use-of-artificial-intelligence-program-to-review-911-dispatch-calls\/"},"modified":"2026-02-22T10:55:10","modified_gmt":"2026-02-22T15:55:10","slug":"long-beach-plans-use-of-artificial-intelligence-program-to-review-911-dispatch-calls","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/22\/long-beach-plans-use-of-artificial-intelligence-program-to-review-911-dispatch-calls\/","title":{"rendered":"Long Beach plans use of artificial intelligence program to review 911 dispatch calls"},"content":{"rendered":"<p><a href=\"https:\/\/abc7.com\/post\/long-beach-plans-use-artificial-intelligence-program-review-911-dispatch-calls\/18622853\/\">Long Beach plans use of artificial intelligence program to review 911 dispatch calls<\/a><\/p>\n<p><a href=\"https:\/\/abc7.com\/post\/long-beach-plans-use-artificial-intelligence-program-review-911-dispatch-calls\/18622853\/\">https:\/\/abc7.com\/post\/long-beach-plans-use-artificial-intelligence-program-review-911-dispatch-calls\/18622853\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-22 10:44:00<\/a><\/p>\n<p>Source Domain: <a href=\"abc7.com\">abc7.com<\/a><\/p>\n<ul>\n<li>Long Beach is implementing AI to review 911 calls with the CommsCoach AI program, developed by GovWorx, to evaluate dispatcher performance for quality assurance.<\/li>\n<li>The city receives about 600,000 emergency calls annually, necessitating the AI&#8217;s ability to review 12,000 calls based on national standards for quality assurance.<\/li>\n<li>The AI will assess dispatchers on professionalism, tone, follow-up questions, and judgment, scoring each call as part of the annual evaluation.<\/li>\n<li>Supervisors, who previously conducted manual reviews, will now focus on providing coaching based on AI-flagged calls.<\/li>\n<li>Officials emphasize that AI is designed to enhance the review process, not to replace human jobs, and will help ensure 100% of calls are assessed.<\/li>\n<li>The city worked diligently to address privacy and data security concerns, ensuring the software complies with relevant guidelines and mandates.<\/li>\n<li>The program is currently in a pilot phase, with plans to launch it soon, aiming to leverage AI&#8217;s capabilities to handle an increased review volume efficiently.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Long Beach plans use of artificial intelligence program to review 911 dispatch calls https:\/\/abc7.com\/post\/long-beach-plans-use-artificial-intelligence-program-review-911-dispatch-calls\/18622853\/ Publish&#8230;<\/p>\n","protected":false},"author":1,"featured_media":189641,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/cdn.abcotvs.com\/dip\/images\/18634523_LB-AI-clean-TN-img.jpg?w=1600","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-189640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/189640"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=189640"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/189640\/revisions"}],"predecessor-version":[{"id":189642,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/189640\/revisions\/189642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/189641"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=189640"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=189640"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=189640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}