{"id":188898,"date":"2026-02-19T12:14:00","date_gmt":"2026-02-19T17:14:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/19\/artificial-intelligence-drives-autonomous-networks-customer-service-gains\/"},"modified":"2026-02-19T12:25:10","modified_gmt":"2026-02-19T17:25:10","slug":"artificial-intelligence-drives-autonomous-networks-customer-service-gains","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/19\/artificial-intelligence-drives-autonomous-networks-customer-service-gains\/","title":{"rendered":"Artificial intelligence drives autonomous networks, customer service gains"},"content":{"rendered":"<p><a href=\"https:\/\/www.computerweekly.com\/news\/366639271\/Artificial-intelligence-drives-autonomous-networks-customer-service-gains\">Artificial intelligence drives autonomous networks, customer service gains<\/a><\/p>\n<p><a href=\"https:\/\/www.computerweekly.com\/news\/366639271\/Artificial-intelligence-drives-autonomous-networks-customer-service-gains\">https:\/\/www.computerweekly.com\/news\/366639271\/Artificial-intelligence-drives-autonomous-networks-customer-service-gains<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-19 12:14:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.computerweekly.com\">www.computerweekly.com<\/a><\/p>\n<ul>\n<li>Research from Nvidia highlights significant acceleration in the telecom industry&#8217;s transformation through widespread AI adoption, uncovering new business and revenue opportunities.<\/li>\n<li>The annual State of AI in telecom survey, conducted from September to November 2025, gathered responses from 1,038 participants, emphasizing AI\u2019s revenue impact and return on investment (ROI).<\/li>\n<li>Around 90% of respondents, including operators, report positive impacts of AI on revenue and costs, with 60% exploring generative AI, showing substantial interest in this technology.<\/li>\n<li>There is a pronounced increase in AI budgets; 89% of organizations plan to raise their AI budgets in the next year, with a significant rise from 65% the previous year.<\/li>\n<li>Key AI use cases for telecoms include autonomous networks, improved customer service, and internal process optimization, with 50% attributing significant ROI to autonomous networks.<\/li>\n<li>The concept of autonomous networks, which can self-configure, heal, and optimize with minimal human intervention, is gaining traction, with 88% of organizations aiming for higher autonomy levels.<\/li>\n<li>Edge computing and AI-native RAN and 6G networks are increasingly prioritized, driven by spectral efficiency and AI integration, projected to expedite 6G deployment.<\/li>\n<li>AI is seen as a powerful productivity booster, enhancing internal operations and business efficiency across varying levels, according to nearly all survey respondents.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence drives autonomous networks, customer service gains https:\/\/www.computerweekly.com\/news\/366639271\/Artificial-intelligence-drives-autonomous-networks-customer-service-gains Publish Date: 2026-02-19 12:14:00 Source Domain:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":188899,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.computerweekly.com\/visuals\/ComputerWeekly\/HeroImages\/network-connection-data-flow-code-AI-lucadp-adobe.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20,19],"class_list":["post-188898","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence","tag-generative-ai"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/188898"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=188898"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/188898\/revisions"}],"predecessor-version":[{"id":188900,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/188898\/revisions\/188900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/188899"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=188898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=188898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=188898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}