{"id":186561,"date":"2026-02-12T01:00:00","date_gmt":"2026-02-12T06:00:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/12\/do-we-really-need-artificial-intelligence-instead-of-phonelines-the-irish-times\/"},"modified":"2026-02-12T01:10:09","modified_gmt":"2026-02-12T06:10:09","slug":"do-we-really-need-artificial-intelligence-instead-of-phonelines-the-irish-times","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/12\/do-we-really-need-artificial-intelligence-instead-of-phonelines-the-irish-times\/","title":{"rendered":"Do we really need artificial intelligence instead of phonelines? \u2013 The Irish Times"},"content":{"rendered":"<p><a href=\"https:\/\/www.irishtimes.com\/business\/2026\/02\/12\/do-we-really-need-artificial-intelligence-instead-of-phonelines\/\">Do we really need artificial intelligence instead of phonelines? \u2013 The Irish Times<\/a><\/p>\n<p><a href=\"https:\/\/www.irishtimes.com\/business\/2026\/02\/12\/do-we-really-need-artificial-intelligence-instead-of-phonelines\/\">https:\/\/www.irishtimes.com\/business\/2026\/02\/12\/do-we-really-need-artificial-intelligence-instead-of-phonelines\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-12 01:00:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.irishtimes.com\">www.irishtimes.com<\/a><\/p>\n<ul>\n<li>\n<p><strong>Shift to AI Support<\/strong>: Odeon has eliminated phone support for guest queries, replacing it with a robotic voice and directing users to live chat or social media for assistance.<\/p>\n<\/li>\n<li>\n<p><strong>Frustration with AI<\/strong>: The use of AI chatbots is seen as frustrating, particularly when they fail to provide adequate human-like communication, highlighting broader frustrations with AI-driven customer service.<\/p>\n<\/li>\n<li>\n<p><strong>AI as a Cost-Cutting Measure<\/strong>: Businesses are increasingly adopting AI to cut costs and project an image of innovation, often without carefully considering the actual benefits to customers.<\/p>\n<\/li>\n<li>\n<p><strong>AI Overuse as a Trend<\/strong>: The AI boom is driven in part by a trend of over-implementing AI technologies without proper innovation or necessity, evidenced by examples like the Personal AI Barista.<\/p>\n<\/li>\n<li>\n<p><strong>Impact on Customer Service<\/strong>: AI implementations, especially in customer service, can leave older generations struggling, preferring traditional methods like phone calls over navigating AI systems.<\/p>\n<\/li>\n<li>\n<p><strong>Climate Concerns<\/strong>: AI contributes to climate change, overlooked in the trend of widespread adoption for efficiency and scalability.<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do we really need artificial intelligence instead of phonelines? \u2013 The Irish Times https:\/\/www.irishtimes.com\/business\/2026\/02\/12\/do-we-really-need-artificial-intelligence-instead-of-phonelines\/ Publish&#8230;<\/p>\n","protected":false},"author":1,"featured_media":186562,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.irishtimes.com\/resizer\/v2\/7OPOA3CFX5FSLMIFOWPI7XQGUM?smart=true&auth=7f1534b42b4a28e670ff1c973ec0ac509014ce9f8b060fefcf8e9ee52f647c9b&width=1200&height=630","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-186561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/186561"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=186561"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/186561\/revisions"}],"predecessor-version":[{"id":186563,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/186561\/revisions\/186563"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/186562"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=186561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=186561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=186561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}