{"id":186503,"date":"2026-02-11T16:27:00","date_gmt":"2026-02-11T21:27:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/11\/cms-built-a-waitlist-for-its-ai-chatbot-and-that-drove-momentum-official-says\/"},"modified":"2026-02-11T17:20:08","modified_gmt":"2026-02-11T22:20:08","slug":"cms-built-a-waitlist-for-its-ai-chatbot-and-that-drove-momentum-official-says","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/11\/cms-built-a-waitlist-for-its-ai-chatbot-and-that-drove-momentum-official-says\/","title":{"rendered":"CMS built a waitlist for its AI chatbot \u2014 and that drove momentum \u2014 official says"},"content":{"rendered":"<p><a href=\"http:\/\/www.fcw.com\/artificial-intelligence\/2026\/02\/cms-built-waitlist-its-ai-chatbot-and-drove-momentum-official-says\/411369\/?orefu003dng-homepage-river\">CMS built a waitlist for its AI chatbot \u2014 and that drove momentum \u2014 official says<\/a><\/p>\n<p><a href=\"http:\/\/www.fcw.com\/artificial-intelligence\/2026\/02\/cms-built-waitlist-its-ai-chatbot-and-drove-momentum-official-says\/411369\/?orefu003dng-homepage-river\">http:\/\/www.fcw.com\/artificial-intelligence\/2026\/02\/cms-built-waitlist-its-ai-chatbot-and-drove-momentum-official-says\/411369\/?orefu003dng-homepage-river<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-11 16:27:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.fcw.com\">www.fcw.com<\/a><\/p>\n<ul>\n<li>The Centers for Medicare and Medicaid Services (CMS) initially launched its generative AI chatbot through a waitlist system to encourage voluntary participation among employees.<\/li>\n<li>This approach allowed enthusiastic users, who were already familiar with similar tools like ChatGPT, to try the chatbot first.<\/li>\n<li>This pilot testing helped build internal momentum and encouraged other employees to share their positive experiences with their colleagues.<\/li>\n<li>CMS Chief Technology Architect, Andres P\u00e9rez, highlighted the importance of being honest about the chatbot\u2019s limitations right from the start.<\/li>\n<li>Despite some initial issues and lapses in understanding, the waitlist method laid a foundation for further training and a broader rollout.<\/li>\n<li>CMS Chat was fully rolled out to all employees in December 2024, with 100% of CMS employees now having access.<\/li>\n<li>CMS has implemented the AI Ignite micro-training program, which has trained over 4,700 employees in using CMS Chat and other generative AI tools.<\/li>\n<li>Approximately 80% of users have reported that the chatbot helps save time, indicating its usefulness within the organization.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CMS built a waitlist for its AI chatbot \u2014 and that drove momentum \u2014 official&#8230;<\/p>\n","protected":false},"author":1,"featured_media":186504,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/cdn.nextgov.com\/media\/img\/cd\/2026\/02\/11\/021126CMSNG\/open-graph.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[19],"class_list":["post-186503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-generative-ai"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/186503"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=186503"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/186503\/revisions"}],"predecessor-version":[{"id":186505,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/186503\/revisions\/186505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/186504"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=186503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=186503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=186503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}