{"id":185844,"date":"2026-02-09T13:33:00","date_gmt":"2026-02-09T18:33:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/09\/sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint\/"},"modified":"2026-02-09T13:45:09","modified_gmt":"2026-02-09T18:45:09","slug":"sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/09\/sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint\/","title":{"rendered":"Sam Hanmer: The next big thing for insurance isn\u2019t what you\u2019d expect (Viewpoint)"},"content":{"rendered":"<p><a href=\"https:\/\/www.masslive.com\/opinion\/2026\/02\/sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint.html\">Sam Hanmer: The next big thing for insurance isn\u2019t what you\u2019d expect (Viewpoint)<\/a><\/p>\n<p><a href=\"https:\/\/www.masslive.com\/opinion\/2026\/02\/sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint.html\">https:\/\/www.masslive.com\/opinion\/2026\/02\/sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint.html<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-09 13:33:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.masslive.com\">www.masslive.com<\/a><\/p>\n<ul>\n<li><strong>Artificial Intelligence Utilization in Insurance<\/strong>: Insurers are aggressively using AI to reduce costs and increase efficiency across premium assessments and claims processing, though immediate cost benefits for consumers aren&#8217;t expected in the near future.<\/li>\n<li><strong>Impact on Claims Processing<\/strong>: While AI promises to streamline claims processing and offer speed and convenience, a large portion of consumers still prefer human assistance during the claim process.<\/li>\n<li><strong>AI&#8217;s Role in Customer Service<\/strong>: AI tools like chatbots are enhancing customer service by handling routine tasks efficiently, leading to reduced call center operations.<\/li>\n<li><strong>Hyper-personalized Insurance<\/strong>: AI&#8217;s capability to tailor insurance policies based on customer behavior, particularly through telematics data, promises a more personalized insurance experience.<\/li>\n<li><strong>Emphasis on Human Touch in Claims<\/strong>: Despite AI advancements, the industry recognizes the ongoing value of human empathy, particularly critical for claim management.<\/li>\n<li><strong>Balancing Automation and Human Interaction<\/strong>: The challenge is in effectively blending AI-driven efficiency with personalized, empathetic service to maintain customer satisfaction.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sam Hanmer: The next big thing for insurance isn\u2019t what you\u2019d expect (Viewpoint) https:\/\/www.masslive.com\/opinion\/2026\/02\/sam-hanmer-the-next-big-thing-for-insurance-isnt-what-youd-expect-viewpoint.html Publish&#8230;<\/p>\n","protected":false},"author":1,"featured_media":185845,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.masslive.com\/resizer\/v2\/CBTQOOI6IBH25N74EQTZ76NFLU.jpg?auth=4d41095dfa7646a435fe5e2c6ac648b53ee46091ef3bf484d18e0215d559ea92&width=1280&smart=true&quality=90","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-185844","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/185844"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=185844"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/185844\/revisions"}],"predecessor-version":[{"id":185846,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/185844\/revisions\/185846"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/185845"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=185844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=185844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=185844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}