{"id":185814,"date":"2026-02-09T11:45:00","date_gmt":"2026-02-09T16:45:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/09\/new-relic-transforms-productivity-with-generative-ai-on-aws\/"},"modified":"2026-02-09T11:55:10","modified_gmt":"2026-02-09T16:55:10","slug":"new-relic-transforms-productivity-with-generative-ai-on-aws","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/09\/new-relic-transforms-productivity-with-generative-ai-on-aws\/","title":{"rendered":"New Relic transforms productivity with generative AI on AWS"},"content":{"rendered":"<p><a href=\"https:\/\/aws.amazon.com\/blogs\/machine-learning\/new-relic-transforms-productivity-with-generative-ai-on-aws\/\">New Relic transforms productivity with generative AI on AWS<\/a><\/p>\n<p><a href=\"https:\/\/aws.amazon.com\/blogs\/machine-learning\/new-relic-transforms-productivity-with-generative-ai-on-aws\/\">https:\/\/aws.amazon.com\/blogs\/machine-learning\/new-relic-transforms-productivity-with-generative-ai-on-aws\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-09 11:45:00<\/a><\/p>\n<p>Source Domain: <a href=\"aws.amazon.com\">aws.amazon.com<\/a><\/p>\n<ul>\n<li>\n<p><strong>Challenge Faced<\/strong>: New Relic struggled with significant time consumption due to employees searching through fragmented documentation across multiple systems.<\/p>\n<\/li>\n<li>\n<p><strong>Solution Introduction<\/strong>: They developed New Relic NOVA, an AI-powered assistant built on AWS, to enhance employee productivity by facilitating efficient knowledge access.<\/p>\n<\/li>\n<li>\n<p><strong>AWS Services Used<\/strong>: NOVA is backed by AWS services including Amazon Bedrock, Amazon Kendra, Amazon S3, and Amazon DynamoDB, enhancing its functionality and scalability.<\/p>\n<\/li>\n<li>\n<p><strong>Integration and Accuracy<\/strong>: NOVA integrates with Confluence, GitHub, Salesforce, Slack, etc., and maintains 80% accuracy for both knowledge-based and transactional queries.<\/p>\n<\/li>\n<li>\n<p><strong>Technical Architecture<\/strong>: NOVA employs a three-layer agent architecture that includes a main agent for orchestration and different data source and agent layers to handle complex tasks and knowledge retrieval.<\/p>\n<\/li>\n<li>\n<p><strong>Advanced AI Techniques<\/strong>: NOVA uses Retrieval Augmented Generation (RAG) and other advanced techniques such as hierarchical chunking, context enrichment, metadata integration, and custom document processing for precise information retrieval.<\/p>\n<\/li>\n<li>\n<p><strong>Evaluation Metrics<\/strong>: NOVA incorporates a detailed evaluation framework using answer accuracy, context relevance, and response latency to ensure optimal performance.<\/p>\n<\/li>\n<li>\n<p><strong>Continuous Improvements<\/strong>: The solution includes observability features to collect and analyze user feedback through metrics and feedback mechanisms, ensuring ongoing enhancements based on user interactions.<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Relic transforms productivity with generative AI on AWS https:\/\/aws.amazon.com\/blogs\/machine-learning\/new-relic-transforms-productivity-with-generative-ai-on-aws\/ Publish Date: 2026-02-09 11:45:00 Source&#8230;<\/p>\n","protected":false},"author":1,"featured_media":185815,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/d2908q01vomqb2.cloudfront.net\/f1f836cb4ea6efb2a0b1b99f41ad8b103eff4b59\/2026\/02\/09\/ml-19134-1120x630.png","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[19],"class_list":["post-185814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-generative-ai"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/185814"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=185814"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/185814\/revisions"}],"predecessor-version":[{"id":185816,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/185814\/revisions\/185816"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/185815"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=185814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=185814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=185814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}