{"id":184883,"date":"2026-02-05T16:59:00","date_gmt":"2026-02-05T21:59:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/05\/classpass-hands-most-customer-inquiries-to-ai\/"},"modified":"2026-02-05T17:35:13","modified_gmt":"2026-02-05T22:35:13","slug":"classpass-hands-most-customer-inquiries-to-ai","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/02\/05\/classpass-hands-most-customer-inquiries-to-ai\/","title":{"rendered":"ClassPass Hands Most Customer Inquiries to AI"},"content":{"rendered":"<p><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/classpass-hands-most-customer-inquiries-to-ai-in-24-7-support-shift\/\">ClassPass Hands Most Customer Inquiries to AI<\/a><\/p>\n<p><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/classpass-hands-most-customer-inquiries-to-ai-in-24-7-support-shift\/\">https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/classpass-hands-most-customer-inquiries-to-ai-in-24-7-support-shift\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-05 16:59:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.pymnts.com\">www.pymnts.com<\/a><\/p>\n<ul>\n<li>ClassPass is utilizing artificial intelligence to increase customer support efficiency as inquiry volumes grow, implementing a chat-first, 24\/7 model.<\/li>\n<li>The company has moved from primarily email-based support to a live chat system, centralizing documentation, workflows, and response logic in a single interface.<\/li>\n<li>By shifting to a chat-first approach, ClassPass has improved agent response times, ensured higher efficiency and introduced real-time AI assistance.<\/li>\n<li>The organization has redesigned customer experience roles, introducing dedicated quality assurance roles and specialist roles for cases requiring detailed attention.<\/li>\n<li>The company has seen a 95% reduction in cost per support conversation and has almost ten times the automated ticket deflection rate since implementing increased automation.<\/li>\n<li>ClassPass&#8217;s support chatbot now manages a substantial share of inquiries and performs on par with human agents in many categories, while allowing the CX team to manage workflows autonomously.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ClassPass Hands Most Customer Inquiries to AI https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/classpass-hands-most-customer-inquiries-to-ai-in-24-7-support-shift\/ Publish Date: 2026-02-05 16:59:00 Source Domain: www.pymnts.com&#8230;<\/p>\n","protected":false},"author":1,"featured_media":184884,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/ClassPass-AI1.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-184883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/184883"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=184883"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/184883\/revisions"}],"predecessor-version":[{"id":184885,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/184883\/revisions\/184885"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/184884"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=184883"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=184883"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=184883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}