{"id":180520,"date":"2026-01-22T02:42:00","date_gmt":"2026-01-22T07:42:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/01\/22\/sncb-to-use-artificial-intelligence-in-passenger-relations\/"},"modified":"2026-01-22T05:35:15","modified_gmt":"2026-01-22T10:35:15","slug":"sncb-to-use-artificial-intelligence-in-passenger-relations","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/01\/22\/sncb-to-use-artificial-intelligence-in-passenger-relations\/","title":{"rendered":"SNCB to use artificial intelligence in passenger relations"},"content":{"rendered":"<p><a href=\"https:\/\/www.railwaypro.com\/wp\/sncb-to-use-artificial-intelligence-in-passenger-relations\/\">SNCB to use artificial intelligence in passenger relations<\/a><\/p>\n<p><a href=\"https:\/\/www.railwaypro.com\/wp\/sncb-to-use-artificial-intelligence-in-passenger-relations\/\">https:\/\/www.railwaypro.com\/wp\/sncb-to-use-artificial-intelligence-in-passenger-relations\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-01-22 02:42:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.railwaypro.com\">www.railwaypro.com<\/a><\/p>\n<ul>\n<li><strong>New AI-Powered Virtual Assistant:<\/strong> Belgian rail operator SNCB has launched Mobi 2.0, a comprehensive upgrade of its virtual passenger assistant utilizing advanced generative artificial intelligence technology.<\/li>\n<li><strong>24\/7 Availability:<\/strong> Mobi 2.0 is operational 24\/7, providing information to travelers through the SNCB website, Messenger, and WhatsApp, with further integration planned for their mobile app.<\/li>\n<li><strong>High Recognition Rate:<\/strong> The upgraded assistant boasts an understanding rate of over 99%, far surpassing its predecessor, which recognized around 65% of questions correctly, especially adept at handling spelling mistakes and complex formulations.<\/li>\n<li><strong>Multilingual Support:<\/strong> Mobi 2.0 is capable of offering support in four languages: French, Dutch, German, and English, facilitating more natural interactions and reducing dependence on predefined scenarios.<\/li>\n<li><strong>Customer Service Enhancement:<\/strong> The assistant is designed to efficiently handle frequent and urgent inquiries related to routes, connections, delays, and fares, allowing customer service teams to address more complex human-led requests.<\/li>\n<li><strong>Security Measures:<\/strong> Mobi 2.0 operates in a controlled digital environment, restricted to SNCB\u2019s commercial information, with multiple safeguards in place to prevent inappropriate language and misuse.<\/li>\n<li><strong>Pilot for Future AI Applications:<\/strong> This implementation serves as a prototype for SNCB\u2019s future AI initiatives, with plans to expand its functions and communication channels as more advanced technology is integrated.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SNCB to use artificial intelligence in passenger relations https:\/\/www.railwaypro.com\/wp\/sncb-to-use-artificial-intelligence-in-passenger-relations\/ Publish Date: 2026-01-22 02:42:00 Source Domain:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":180521,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.railwaypro.com\/wp\/wp-content\/uploads\/2026\/01\/SNCB-Mobi-AI.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-180520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/180520"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=180520"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/180520\/revisions"}],"predecessor-version":[{"id":180522,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/180520\/revisions\/180522"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/180521"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=180520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=180520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=180520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}