{"id":178273,"date":"2026-01-14T16:08:00","date_gmt":"2026-01-14T21:08:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/01\/14\/ai-software-now-helping-to-train-911-dispatchers-in-milwaukee\/"},"modified":"2026-01-14T16:25:09","modified_gmt":"2026-01-14T21:25:09","slug":"ai-software-now-helping-to-train-911-dispatchers-in-milwaukee","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/01\/14\/ai-software-now-helping-to-train-911-dispatchers-in-milwaukee\/","title":{"rendered":"AI software now helping to train 911 dispatchers in Milwaukee"},"content":{"rendered":"<p><a href=\"https:\/\/www.jsonline.com\/story\/news\/local\/2026\/01\/14\/ai-software-now-helping-to-train-911-dispatchers-in-milwaukee\/88178318007\/\">AI software now helping to train 911 dispatchers in Milwaukee<\/a><\/p>\n<p><a href=\"https:\/\/www.jsonline.com\/story\/news\/local\/2026\/01\/14\/ai-software-now-helping-to-train-911-dispatchers-in-milwaukee\/88178318007\/\">https:\/\/www.jsonline.com\/story\/news\/local\/2026\/01\/14\/ai-software-now-helping-to-train-911-dispatchers-in-milwaukee\/88178318007\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-01-14 16:08:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.jsonline.com\">www.jsonline.com<\/a><\/p>\n<ul>\n<li>Some counties in Wisconsin, such as Waukesha and La Crosse, are using artificial intelligence (AI) to handle non-emergency 911 calls.<\/li>\n<li>Milwaukee, however, has been slower to adopt AI, opting to use it primarily as a training and auditing tool for its emergency call takers through a new program called CommsCoach.<\/li>\n<li>The AI software, CommsCoach, costs $60,000 a year for a three-year contract and is used to simulate real-life scenarios for training purposes, still under the supervision of human trainers.<\/li>\n<li>Waukesha County utilizes the AI tool, Aurelian, to answer non-emergency calls on shifts that are hard to staff, enabling human operators to focus on emergencies.<\/li>\n<li>Although AI is being used in other counties to assist with non-emergency lines, Milwaukee maintains that AI is not yet ready for the complex emergencies call takers routinely handle.<\/li>\n<li>The Department of Emergency Communications in Milwaukee aims to keep human judgment in life-critical decisions, emphasizing that AI is a &#8220;force multiplier&#8221; rather than a replacement for human staff.<\/li>\n<li>Other counties like Dane and Outagamie are also using AI tools for staff training, sometimes funded by state grants, while Milwaukee is self-funding CommsCoach for now but may seek similar funding sources for future tech acquisitions.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI software now helping to train 911 dispatchers in Milwaukee https:\/\/www.jsonline.com\/story\/news\/local\/2026\/01\/14\/ai-software-now-helping-to-train-911-dispatchers-in-milwaukee\/88178318007\/ Publish Date: 2026-01-14 16:08:00&#8230;<\/p>\n","protected":false},"author":1,"featured_media":178274,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.jsonline.com\/gcdn\/authoring\/authoring-images\/2026\/01\/14\/PMJS\/88183412007-img-2269.jpg?crop=3325,1870,x0,y108&width=3200&height=1800&format=pjpg&auto=webp","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-178273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/178273"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=178273"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/178273\/revisions"}],"predecessor-version":[{"id":178275,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/178273\/revisions\/178275"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/178274"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=178273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=178273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=178273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}