{"id":175461,"date":"2026-01-07T23:22:00","date_gmt":"2026-01-08T04:22:00","guid":{"rendered":"https:\/\/testing.news-you-need.com\/index.php\/2026\/01\/07\/lyon-co-emergency-communications-center-leans-into-artificial-intelligence-to-cope-with-strain-of-staffing-shortage\/"},"modified":"2026-01-08T00:10:11","modified_gmt":"2026-01-08T05:10:11","slug":"lyon-co-emergency-communications-center-leans-into-artificial-intelligence-to-cope-with-strain-of-staffing-shortage","status":"publish","type":"post","link":"https:\/\/testing.news-you-need.com\/index.php\/2026\/01\/07\/lyon-co-emergency-communications-center-leans-into-artificial-intelligence-to-cope-with-strain-of-staffing-shortage\/","title":{"rendered":"Lyon Co. Emergency Communications Center leans into artificial intelligence to cope with strain of staffing shortage"},"content":{"rendered":"<p><a href=\"https:\/\/www.wibw.com\/2026\/01\/08\/lyon-co-emergency-communications-center-leans-into-artificial-intelligence-cope-with-strain-staffing-shortage\/\">Lyon Co. Emergency Communications Center leans into artificial intelligence to cope with strain of staffing shortage<\/a><\/p>\n<p><a href=\"https:\/\/www.wibw.com\/2026\/01\/08\/lyon-co-emergency-communications-center-leans-into-artificial-intelligence-cope-with-strain-staffing-shortage\/\">https:\/\/www.wibw.com\/2026\/01\/08\/lyon-co-emergency-communications-center-leans-into-artificial-intelligence-cope-with-strain-staffing-shortage\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-01-07 23:22:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.wibw.com\">www.wibw.com<\/a><\/p>\n<ul>\n<li>Dispatch centers are facing nationwide staff shortages, and Lyon County&#8217;s Emergency Communication Center (LCECC) is addressing this issue by integrating a new AI tool named &#8220;Betty.&#8221;<\/li>\n<li>Unlike human staff, Betty is an assistive technology that handles non-emergency calls, specifically covering ten types of calls, including minor accidents and animal concerns.<\/li>\n<li>Betty is designed to ask structured questions like a trained human 911 dispatcher, generating summaries sent via email to human dispatchers.<\/li>\n<li>Despite the use of AI, two human dispatchers are always present to handle any escalation, ensuring safety and providing backup when needed.<\/li>\n<li>The goal is to relieve human dispatchers from answering non-essential calls, thereby reducing distractions and focusing on more critical emergency duties.<\/li>\n<li>Lyon County&#8217;s LCECC is among the few in Kansas utilizing this new technology and is currently in a four-month pilot period to evaluate and make necessary adjustments.<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lyon Co. Emergency Communications Center leans into artificial intelligence to cope with strain of staffing&#8230;<\/p>\n","protected":false},"author":1,"featured_media":175462,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/gray-wibw-prod.gtv-cdn.com\/resizer\/v2\/2T7VBESOFVAY5HVOUDTO5ZK2NQ.jpg?auth=56fa2ddf7642b486868c8dc5cb89aac2974be0c614f97615815834a6cdd19b1b&width=1200&height=600&smart=true","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-175461","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/175461"}],"collection":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=175461"}],"version-history":[{"count":1,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/175461\/revisions"}],"predecessor-version":[{"id":175463,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/175461\/revisions\/175463"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/175462"}],"wp:attachment":[{"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=175461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=175461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testing.news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=175461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}