CaixaBank S A : completes its first transaction initiated by an artificial intelligence agent in collaboration with Visa

CaixaBank and Visa have successfully completed the first transaction initiated by an artificial intelligence (AI) agent on behalf of a cardholder using real card data and existing merchant systems.
The transaction demonstrates the feasibility of AI agents performing secure purchases within the current payments infrastructure.
This initiative is part of the development of agentic commerce in Europe, focusing on new customer relationship models grounded in security, control, and regulatory compliance.
Artificial intelligence agents are increasingly involved in helping consumers make purchasing decisions, including initiating transactions under user-defined authorization and control models.
The transaction highlights CaixaBank’s commitment to integrating AI-initiated payments safely while maintaining cardholder consent, issuer oversight, and security standards.
The successful transaction supports Visa’s Agentic Ready programme and aligns with the bank’s goal of providing innovative, technology-driven banking services.
Technology and innovation are central to CaixaBank’s mission, aimed at enhancing customer engagement and delivering personalized services through advanced technologies.