Do you want AI with that? Chatbots could take your next order at the drive-thru

Source Domain: www.cbc.ca

Fast-food chains, especially in the U.S., are increasingly adopting AI-driven drive-thru systems to streamline operations and improve accuracy over live employees.
The technology was initially flawed with many mix-ups, but recent advancements have improved its accuracy, achieving over 90% correct order accuracy according to White Castle’s data.
Companies like McDonald’s and Taco Bell are testing AI drive-thrus and there are ambitions to roll out the technology in Canadian fast-food outlets in the near future.
While some staff and customers appreciate the efficiency and reliability of AI, there are concerns about job displacement, especially for younger, entry-level workers.
Fast-food businesses are using AI partly to address challenges such as high turnover rates and rising operational costs.
Labour organizers are concerned that rapid automation could disproportionately impact young and entry-level job seekers, pushing for responsible implementation of AI technologies.

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